Digital innovation trends

Digital innovation trends

20 February 2019

digital-innovation-trends-insuranceIt’s common knowledge by now that digital innovation is a hot potato in the sphere of financial services. But have you stopped to think why? What’s actually being done in this area? Well, we’ve done a quick scan and it’s our pleasure to list a few of the highlights of the past month.



When South African bank, Discovery, opens its doors in March, it intends to take a previously conceived idea to a higher and new level. From now on it will be customer behaviour that determines the respective costs of the bank’s offering. Rather than basing what it charges for services on income and repayments, Discovery Bank wants to delve a little deeper into the behaviour of its customers. To this end the Bank will follow the habits of its 4.4 million customers online so that it can offer better deals to people who have healthier lifestyles. For example, users of its Vitality reward programme can accumulate credit points for a visit to the gym, getting a flu jab from their family doctor or buying healthy groceries at a discount. Click here to learn more.



Japanese life insurer Dai-ichi Life has teamed up with digital health start-up Neurotrack to offer insurance against dementia. Designed to be linked to Neurotrack’s “Imprint Memory Assessment”, the new insurance product will be offered through a mobile app that gauges the health risk by measuring the customer’s memory function. In this way, customers can gain access to resources that will help them reduce the risk of further memory loss. Click here to learn more.



Meet Claimsforce, tomorrow’s claim manager, today. The idea of this German start-up is to create a space where a customer can follow the progress of his insurance claim and chat online to his dedicated damage assessment expert. In doing so, Claimsforce uses state-of-the-art technologies, such as AI-driven automation, to optimise the process and add value for all parties. Last year the Hamburg-based start-up received non-released funding from Fly Ventures. Click here to learn more.



AXA Singapore and Carousell, the Singapore-based mobile listing service operating in Southeast Asia, have announced a partnership that will make it quicker and simpler for Carousell users to shop around for second-hand car and motorbike insurance via the Carousell app. As part of the partnership, users of the Carousell app will receive instant quotes for a range of AXA car insurance plans. After opting for the preferred insurance policy, they can then buy it directly through the app. Click here to learn more.

RELATED articles

 Show all articles


 Show all services

Digitisation and transformation

Read more

Digital transformation is more than just a mobile portal or chatbot; it is a new way of thinking and working. We will gladly help you make the transformation from strategy to implementation. Together, we can transform your distribution channels into digital channels and adapt your product so that it can be processed online. We can also make your processes STP, and transform your CRM system into a platform that will project a real and complete image to the client. Step-by-step, we can help you translate strategy into success.

read more

Social media strategy

Read more

As the sole Social Media specialist in the financial services sector, ITDS connects opportunities to measurable results. This means that, in addition to Friends and Likes, we’ll show you how to exploit Social Media so that it also delivers satisfied customers. It all starts with a smart strategy, which doesn’t necessarily have to take weeks to develop. Not only can we can help you define your objective – we can show you how to achieve it. Thanks to our intrinsic knowledge of the market, our advice is always tangible, concrete. And, of course, we’ll be only too happy to help with implementation too.

read more


Why do it yourself, manually, if smart IT solutions are available?

Why bother reinventing the wheel if we can support you by providing plug-and-play solutions? Do you have specific needs and wishes? No problem, we’ll select the best standard platform available on the market for you. And, of course, we can also help with the seamless integration and migration of your existing clients and portfolios.

read more