A client had an opportunity to assume responsibility for a portfolio of somewhat dated insurance policies. The challenge, however, was how to administer this portfolio in a modern and efficient way, which was necessary if it was to be cost-effective.
First of all we checked out the client’s existing IT infrastructure and the parts that needed modernising. Then we carefully reviewed the portfolio, establishing where genuine value is already available for policyholders and where they’d be better off with a new, more modern product (which can be offered and administrated efficiently). Thanks to our market- and product-knowledge, this is a combination that ITDS is ideally positioned to deliver.
The end result was a modernised IT environment with a portfolio that was five times larger than it was before the acquisition. Thanks to our approach, the products in that administration system are now streamlined. The products that already offered value to policyholders are now managed more efficiently and for products that no longer offer value, consumers can switch to new ones. Our approach has created a future-proof, profitable environment for the portfolio to “run its course”.
WHAT CLIENTS SAY
Set up and implementation of a Customer Due Diligence policy
“Making a good start was half the battle”
The challenge facing KAS BANK was to implement a Customer Due Diligence policy and rationalise customer files in a limited timeframe.
In collaboration with ITDS, project manager Marc Brouwer took on the challenge.
A social strategy and implementation for OHRA
“As soon as we were satisfied, they’d raise the bar”
In the space of just a few years the role of Social Media at OHRA has grown from “a nice little extra” to a fully fledged business channel.
Iris Wezenberg – previously Social Media Manager and now Online Service Manager with this Dutch insurer – explains how it all came about.
An international IT strategy and organisational change
“You have to get people onside because not everyone likes change”
In just over 40 years Brunel has evolved from a Delft-based brokerage company into an international service provider employing more than 11,000 people in 37 countries. In many of these countries Brunel used local IT systems, each with its own definitions. To make it all future-proof, all these systems had to be replaced by a single system based on the same standard.
Stefan de Boer, Manager Global IT, tells about the collaboration with ITDS.