Our client had already created an online portal for lease requests submitted by business customers. To improve the application process and give customers even better service, the interface between the client’s linked systems and back offices had to be extended and professionalised.
We made the design, helped consider possible solutions and documented the requirements, all within the context of a Scrum team, and working according to Agile methodology. We had to cover a lot of ground quickly, get up-and-running with what we knew and continue from there. In this way we’d be able to realise concrete and immediate results.
We quickly put the development team to work implementing innovative solutions. The backlog was quickly reduced, with priority and value being continuously monitored. Our client now has a professional flow of lease applications that delivers more applications and satisfied customers.
WHAT CLIENTS SAY
Set up and implementation of a Customer Due Diligence policy
“Making a good start was half the battle”
The challenge facing KAS BANK was to implement a Customer Due Diligence policy and rationalise customer files in a limited timeframe.
In collaboration with ITDS, project manager Marc Brouwer took on the challenge.
A social strategy and implementation for OHRA
“As soon as we were satisfied, they’d raise the bar”
In the space of just a few years the role of Social Media at OHRA has grown from “a nice little extra” to a fully fledged business channel.
Iris Wezenberg – previously Social Media Manager and now Online Service Manager with this Dutch insurer – explains how it all came about.
An international IT strategy and organisational change
“You have to get people onside because not everyone likes change”
In just over 40 years Brunel has evolved from a Delft-based brokerage company into an international service provider employing more than 11,000 people in 37 countries. In many of these countries Brunel used local IT systems, each with its own definitions. To make it all future-proof, all these systems had to be replaced by a single system based on the same standard.
Stefan de Boer, Manager Global IT, tells about the collaboration with ITDS.