With a renovation pending, the Legal Aid department of a large insurance company had to be digitalised, with little time to do it in. A large number of dossiers had to be scanned and a management system for all the dossiers also had to be implemented.
First of all, we selected the relevant digitalisation package and supplier, after which we organised the process. While we implemented the system all the dossiers were scanned, thus ensuring that everything could be digitalised and processed before the renovation.
The digitalisation of the dossiers has made their management and storage cheaper for the department. But, more importantly, because all information is now digitally available and thus searchable, customers can be helped much faster.
WHAT CLIENTS SAY
Set up and implementation of a Customer Due Diligence policy
“Making a good start was half the battle”
The challenge facing KAS BANK was to implement a Customer Due Diligence policy and rationalise customer files in a limited timeframe.
In collaboration with ITDS, project manager Marc Brouwer took on the challenge.
A social strategy and implementation for OHRA
“As soon as we were satisfied, they’d raise the bar”
In the space of just a few years the role of Social Media at OHRA has grown from “a nice little extra” to a fully fledged business channel.
Iris Wezenberg – previously Social Media Manager and now Online Service Manager with this Dutch insurer – explains how it all came about.
An international IT strategy and organisational change
“You have to get people onside because not everyone likes change”
In just over 40 years Brunel has evolved from a Delft-based brokerage company into an international service provider employing more than 11,000 people in 37 countries. In many of these countries Brunel used local IT systems, each with its own definitions. To make it all future-proof, all these systems had to be replaced by a single system based on the same standard.
Stefan de Boer, Manager Global IT, tells about the collaboration with ITDS.