One of the biggest players in the banking insurance market has a clear ambition: to double its turnover in the next five years. They just didn’t know how. They needed insight into what they had to change in their organisation to make this lofty ambition possible. ITDS was asked to advise the bank what would be necessary to realise their objective of doubling their turnover in five years.
Involving the bank’s staff in various workshops, we started off by outlining what the organisation currently looks like. Afterwards, on the strength of our expertise and experience, we described what the future organisation needs to be. Then, based on the differences between the current and future organisations, we presented our recommendations.
The session in which we presented our results was particularly noteworthy. For every topic we discussed there was at least one manager or board member who disagreed with our analysis, often because a recommendation would be at the expense of a department or business unit that he or she was responsible for. However, a positive development was that when this happened we invariably received the backing of others in the audience. Lively discussions ensued, ensuring that our recommendations report received broad support.
WHAT CLIENTS SAY
Set up and implementation of a Customer Due Diligence policy
“Making a good start was half the battle”
The challenge facing KAS BANK was to implement a Customer Due Diligence policy and rationalise customer files in a limited timeframe.
In collaboration with ITDS, project manager Marc Brouwer took on the challenge.
A social strategy and implementation for OHRA
“As soon as we were satisfied, they’d raise the bar”
In the space of just a few years the role of Social Media at OHRA has grown from “a nice little extra” to a fully fledged business channel.
Iris Wezenberg – previously Social Media Manager and now Online Service Manager with this Dutch insurer – explains how it all came about.
An international IT strategy and organisational change
“You have to get people onside because not everyone likes change”
In just over 40 years Brunel has evolved from a Delft-based brokerage company into an international service provider employing more than 11,000 people in 37 countries. In many of these countries Brunel used local IT systems, each with its own definitions. To make it all future-proof, all these systems had to be replaced by a single system based on the same standard.
Stefan de Boer, Manager Global IT, tells about the collaboration with ITDS.