To prevent tax evasion, the Netherlands government has a treaty with the US tax office to provide the latter (via the Netherlands tax office) with information from banks and insurers about US taxpayers. We were asked by a bank to implement the practical implications of the treaty.
We kicked off by carrying out an analysis to ascertain which processes and underlying systems are impacted. Then we planned how to plug all gaps and meet all requirements. Together with the employees, we adapted all processes, systems and organisational components. We also ensured that effective training was in place. All in all, it constituted a complete change-management process, from system- right up to organisation-level.
The client is now in complete compliance with legislation and regulations pertaining to the relevant systems, processes and employees. Moreover, all the implemented changes are embedded in the organisation.
WHAT CLIENTS SAY
Set up and implementation of a Customer Due Diligence policy
“Making a good start was half the battle”
The challenge facing KAS BANK was to implement a Customer Due Diligence policy and rationalise customer files in a limited timeframe.
In collaboration with ITDS, project manager Marc Brouwer took on the challenge.
A social strategy and implementation for OHRA
“As soon as we were satisfied, they’d raise the bar”
In the space of just a few years the role of Social Media at OHRA has grown from “a nice little extra” to a fully fledged business channel.
Iris Wezenberg – previously Social Media Manager and now Online Service Manager with this Dutch insurer – explains how it all came about.
An international IT strategy and organisational change
“You have to get people onside because not everyone likes change”
In just over 40 years Brunel has evolved from a Delft-based brokerage company into an international service provider employing more than 11,000 people in 37 countries. In many of these countries Brunel used local IT systems, each with its own definitions. To make it all future-proof, all these systems had to be replaced by a single system based on the same standard.
Stefan de Boer, Manager Global IT, tells about the collaboration with ITDS.
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Nowadays, your organisation must be more competitive than it’s ever been. And from all the options that are available to you, it’s an art to be able to choose exactly what is relevant in making you more competitive. The deployment of your organisation and its people is the key to success and they cannot be seen as separate entities. Organisations can only change if their employees and resources are open and receptive to change. Or better still: prepared to take the initiative in making it happen. In this way, change can be carried by the entire organisation. You’ll stay one step ahead of new developments – and the competition.