Increasing the retirement age for a top-three insurer

Increasing the retirement age for a top-three insurer


In the Netherlands the retirement age is linked to life expectancy. As the latter increases, the former automatically goes up too. For pension insurers and advisors, time and time again this represents an intensive process. They have to prepare quotations, implement advisory processes that are WFT-proof (WTF is Dutch legislation governing financial supervision) and make the necessary adjustments to administrative processes. Our challenge was to set up a programme that will reduce costs and increase satisfaction among consultants and employers.


We decided to adopt an Agile approach to this challenge. With a small, specialist team led by our programme manager, we developed an out-of-the-box policy and tested it in the market. The ensuing policy had to limit the impact on pension participants and make it quick and easy to provide quotations. It also had to limit the impact on IT systems and the consultancy market.


Thanks to the successful implementation of this approach, our client was the first major pension insurer to be in a position to send proposals to all its customers. The insurer was thus able to set itself apart in the market and realise a high level of customer satisfaction.



We’d like to hear from you.
Call us on 020 – 226 01 10 or send an e-mail to




Set up and implementation of a Customer Due Diligence policy

“Making a good start was half the battle”

The challenge facing KAS BANK was to implement a Customer Due Diligence policy and rationalise customer files in a limited timeframe.

In collaboration with ITDS, project manager Marc Brouwer took on the challenge.

A social strategy and implementation for OHRA

“As soon as we were satisfied, they’d raise the bar”

In the space of just a few years the role of Social Media at OHRA has grown from “a nice little extra” to a fully fledged business channel.

Iris Wezenberg – previously Social Media Manager and now Online Service Manager with this Dutch insurer – explains how it all came about.

An international IT strategy and organisational change

“You have to get people onside because not everyone likes change”

In just over 40 years Brunel has evolved from a Delft-based brokerage company into an international service provider employing more than 11,000 people in 37 countries. In many of these countries Brunel used local IT systems, each with its own definitions. To make it all future-proof, all these systems had to be replaced by a single system based on the same standard.

Stefan de Boer, Manager Global IT, tells about the collaboration with ITDS.


 Show all cases


 Show all services

Legislation and Regulation

The Pension Act


Read more

People are major contributors to any successful project. Which is why you want to be certain that you have the right talent in-house for your projects, as well as the expertise that goes along with it. And this is exactly what you can expect from ITDS consultants. We have a stringent and highly selective recruitment process that enables us to find the best talent and personalities on the market, who we then make available to our clients where they successfully deliver projects and translate initiatives into results. The ITDS way is to hire personalities and train skills.

read more