In the Netherlands the retirement age is linked to life expectancy. As the latter increases, the former automatically goes up too. For pension insurers and advisors, time and time again this represents an intensive process. They have to prepare quotations, implement advisory processes that are WFT-proof (WTF is Dutch legislation governing financial supervision) and make the necessary adjustments to administrative processes. Our challenge was to set up a programme that will reduce costs and increase satisfaction among consultants and employers.
We decided to adopt an Agile approach to this challenge. With a small, specialist team led by our programme manager, we developed an out-of-the-box policy and tested it in the market. The ensuing policy had to limit the impact on pension participants and make it quick and easy to provide quotations. It also had to limit the impact on IT systems and the consultancy market.
Thanks to the successful implementation of this approach, our client was the first major pension insurer to be in a position to send proposals to all its customers. The insurer was thus able to set itself apart in the market and realise a high level of customer satisfaction.
WHAT CLIENTS SAY
Set up and implementation of a Customer Due Diligence policy
“Making a good start was half the battle”
The challenge facing KAS BANK was to implement a Customer Due Diligence policy and rationalise customer files in a limited timeframe.
In collaboration with ITDS, project manager Marc Brouwer took on the challenge.
A social strategy and implementation for OHRA
“As soon as we were satisfied, they’d raise the bar”
In the space of just a few years the role of Social Media at OHRA has grown from “a nice little extra” to a fully fledged business channel.
Iris Wezenberg – previously Social Media Manager and now Online Service Manager with this Dutch insurer – explains how it all came about.
An international IT strategy and organisational change
“You have to get people onside because not everyone likes change”
In just over 40 years Brunel has evolved from a Delft-based brokerage company into an international service provider employing more than 11,000 people in 37 countries. In many of these countries Brunel used local IT systems, each with its own definitions. To make it all future-proof, all these systems had to be replaced by a single system based on the same standard.
Stefan de Boer, Manager Global IT, tells about the collaboration with ITDS.