GREAT IDEA. EXECUTED EVEN BETTER.The request
Due to rising demand in the market and a quick payback period, a pension insurer wanted to experiment with Robotics Process Automation. The effective deployment of robots helps processes work cheaper and faster and without the need to keep them constantly running.
Our approach
Neither the client nor our project manager had any experience with robots, let alone their implementation. But thanks to the pragmatic approach of our project manager, who thought in terms of solutions and quickly set up a highly motivated project team, this project was quickly and successful concluded.
The result
Within the space of just a year nine processes were fully automated, resulting in an annual saving that can be expressed in FTEs. With several processes having to carry out many tasks at certain times (usually at the end of the month), these robots ran for up to 24 hours a day, but processed the tasks flawlessly.
Conversion of a bank’s external mid- and back-office systems
full description 
A new lease of life for an old-fashioned insurance portfolio
full description
Assisting the transition manager at Algemeen Pensioen Fonds (APF)
full description
Double the turnover in the next five years at one of the biggest players in the banking insurance market
full description
Developing a new internet label for a online insurer
full description
The development of customer journeys for a pension insurer
full description
Increasing the retirement age for a top-three insurer
full description
Life and General: restructuring and professionalizing IT department (and steering committee!), incl. introducing new work methods (Agile, Scrum), training and on the job assistance. One year project, 50 persons
Remove all filters
Set up and implementation of a Customer Due Diligence policy
The challenge facing KAS BANK was to implement a Customer Due Diligence policy and rationalise customer files in a limited timeframe. In collaboration with ITDS, project manager Marc Brouwer took on the challenge.
An international IT strategy and organisational change
In just over 40 years Brunel has evolved from a Delft-based brokerage company into an international service provider employing more than 11,000 people in 37 countries. In many of these countries Brunel used local IT systems, each with its own definitions. To make it all future-proof, all these systems had to be replaced by a single system based on the same standard. Stefan de Boer, Manager Global IT, tells about the collaboration with ITDS.
A social strategy and implementation for Ohra
In the space of just a few years the role of Social Media at OHRA has grown from “a nice little extra” to a fully fledged business channel. Iris Wezenberg – previously Social Media Manager and now Online Service Manager with this Dutch insurer – explains how it all came about.
For developments, news and opinions.
And see things from the other side.
Receive our quarterly newsletter including news and articles from our experts and others.
