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    BUSINESS ANALYST / ITSM SPECIALIST

    Industry

    Industry

    Banking
    Industry

    Seniority

    Junior
    Regular
    Industry

    Methodology

    Scrum
    Industry

    Location

    Warsaw
    Industry

    Type of Work

    Hybrid
    Industry

    Language

    English
    Industry

    Tech stack

    BPMN
    • Warsaw
    16 000-20 000 zł B2B

    Create new solutions by following Bank guidelines, standards and policies with respect to the delivery process and key architecture principles!

    Warsaw-based opportunity

    As a Business Analyst, you will have the opportunity to work for our client – one of the most recognizable investment banks in the world. You will be joining the Service Digitalization and Program Execution Department within the IT Strategy & Architecture area. It’s a global team of professional program and project managers and business analysts who provide project discipline and delivery expertise for many teams. You will join to work on a critical project for the bank, supporting the wide scope of transformation and also enabling you to gain a broad understanding of IT Infrastructure.

    Your main responsibilities:

    • Elicitation/gathering of IT requirements into user stories
    •  Illustration/representation of requirements into target process models
    •  Functional and non-functional requirements documentation and tracking across Agile delivery lifecycle
    • Presentation of requirements to architects for solution design
    •  Ongoing requirements management and collaboration with stakeholders and delivery teams – formulate requirements as user stories, the definition of testing/success criteria, sprint planning & reviews, user acceptance testing, input into the product backlog
    • Support project activities that may involve other tasks like data analysis, presentations, and reports
    • Work in a global virtual project team with close daily collaboration with stakeholders

    As an ideal Candidate you have:

    • At least 2 years of experience as a Business Analyst
    • ServiceNow knowledge (especially in Request Module and SNOW Portal or equivalent experience in other ITSM solutions (e.g. Remedy)
    • Good ITIL processes understanding
    • Experience in Agile as project delivery methodology for any solution delivery framework and working in Scrum teams
    • Hands-on experience with tools such as JIRA and Confluence
    • General understanding of IT Infrastructure (including servers, storage, networks, and databases)
    • Core BA skills – requirements traceability & retention, strong problem solving and analysis mapping process/activity flows, business cases development, data and metrics visualizations
    • Excellent written and verbal communication skills with the ability to work through ambiguity and complexity
    • Fluent English

    We would like to meet you. If you are interested please apply and attach your CV in English or Polish, including a statement that you agree to our processing and storing of your personal data. You can always also apply by sending us an email at HR@itds.pl.

    Internal Number #2373

    Benefits

    Access to +100 projects
    Access to Healthcare
    fintech-delivery
    Access to Multisport
    Training platforms
    Access to Pluralsight
    Make your CV shine
    B2B or Permanent Contract
    Flexible & remote work
    Flexible hours and remote work

    Apply for this job now




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