Get the opportunity to provide excellent service and support to a global client base!

Krakow – based opportunity with the possibility to work 100% remotely!

As an M365 PowerBI System Administrator, you will be a Member of the global service delivery team providing L3 service and support to M365 Enterprise users. As a part of the team, you will provide end-to-end support and expertise in multiple streams which are mainly messaging, collaboration, and mobility services. The team collaborates with engineering, vendors (Microsoft), and clients to provide robust and reliable middleware services to global clients.

Your main responsibilities: 

• Working on multiple M365 services mainly PowerBi including PowerApps/PowerAutomate, Yammer, and D365, and supporting the adoption of these services across the organization
• Monitoring usage, performance, and troubleshooting M365 services while using PowerBi and adopting these services by building documentation/best practices around the operation of these M365 services
• Proposing and implementing the system and operational enhancements including automation opportunities where applicable
• Training peers and L2/L1 support teams
• Being both proactive and reactive and ready to work flexible hours
• Participating in incident/problem management process and providing day-to-day escalation support
• Managing security in the Power BI environment in order to maintain organizational policies

You’re ideal for the role if you have:

• 5+ years of experience in M365 PowerBi including on-boarding, integrating, configuring, upgrading, and supporting M365 services
• Strong background in SQL and Windows environments
• Good understanding of Azure AD
• High-level problem analysis and resolution skills
• Good understanding of Business Intelligence systems
• Strong understanding of change management processes
• Good understanding of TCP/IP and network methodologies

It is a strong plus if you have:

• Experience in SharePoint Online, Exchange Online, Microsoft Teams, Intune, and Azure

We would like to meet you. If you are interested please apply and attach your CV in English or Polish, including a statement that you agree to our processing and storing of your personal data. You can always also apply by sending us an email at HR@itds.pl.

Internal number #2693