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    Senior Data & Reporting Developer

    Industry

    Industry

    Banking
    Industry

    Seniority

    Senior
    Industry

    Methodology

    Agile
    Scrum
    Industry

    Location

    Krakow
    Industry

    Type of Work

    Remote
    Industry

    Language

    English
    Industry

    Tech stack

    GCP
    PLSQL
    SQL
    TSQL (MsSQL)
    • Krakow
    16 000-21 000 zł B2B

    Join the ambitious Data and Architecture Office within one of the largest investment banks in the world!

    Krakow-based opportunity with the possibility to work 100% remotely!

    As a Jira Service Desk (JSD) Technical Specialist you will be a key team member responsible for shaping and enforcing direction for the large-scale programs. You will join an innovation team that drives transformation/optimization initiatives for production systems to ensure they remain available, fast, reliable, and quickly recoverable. The services provided to 500 IT teams include:

    1. Service Desks, Chatbots, and Process Automation

    2. Batch Scheduling Automation and Data Streaming Patterns

    3. Observability, Monitoring Automation & AIOps

    4. SRE & Chaos Engineering

    Your main responsibilities: 

    • Ability to lead development initiatives to implement Jira Service Desk (JSD) as per stakeholder requirements
    • Ability to share knowledge and deep technical understanding of Jira Service Desk, combined with a pragmatic understanding of Sprint-based delivery
    • Build and deliver JSD’s for high-visibility & fast-moving transformations
    • Support and improve the effective use of JSD/Jira across intended user groups
    • Evaluate feature/functionality/usability of Jira Service Desk (JSD) for applicable use cases in backlog
    • Guide development of simple, versatile & scalable service desks to enable consistent ways of working
    • Contribute to standardizing Workflow Management service offering; develop a framework to deliver faster solutions to our customers, quicker onboarding, and reduced hand-offs
    • Provide recommendations to stakeholders on the configuration of custom workflows, as per business needs
    • Provide consultancy and training to teams on best practices& optimum usage, and support effective adoption
    • Engage with key stakeholders like ITSM / SQM Leads, Production Support / Release Managers, DevOps teams/PODs, etc. to run development projects and demonstrate value-added
    • Design, prepare and maintain high-level architecture documents for end-user reference and audit purposes
    • Address API requirements to integrate developed JSD’s with existing systems / new technologies
    • Provide standard MI & Reporting capabilities to provide a comprehensive view to end-users
    • Assist in defining and managing the production support model (e.g. Incident/Change Management) for JSDs

    You’re ideal for the role if you have:

    • 5 years of experience and a proven track record of proficiency in Jira Service Desk (JSD) development
    • Expertise in design and implementation of JSD in large-scale environments; expected to improve our use of JSD
    • Deep technical understanding of processes like Process Automation and Workflow Management, and tools like Jira, Jira Service Desks, Advanced Roadmaps, etc.
    • Pragmatic understanding of Agile and DevOps practices and how tooling supports them
    • Experience of working in an agile environment; comfortable switching between multiple project contexts
    • Understanding of solution architecture and how systems integrate/scale

    It is a strong plus if you have:

    • Excellent communication, presentation/documentation, and stakeholder management skills.
    • Enthusiastic and self-motivated personality with a strong sense of initiative and accountability; ability to work independently and effectively with minimal supervision/guidance.

    We would like to meet you. If you are interested please apply and attach your CV in English or Polish, including a statement that you agree to our processing and storing of your personal data. You can always also apply by sending us an email at HR@itds.pl.

    Internal number #2600

    Benefits

    Access to +100 projects
    Access to Healthcare
    fintech-delivery
    Access to Multisport
    Training platforms
    Access to Pluralsight
    Make your CV shine
    B2B or Permanent Contract
    Flexible & remote work
    Flexible hours and remote work

    Apply for this job now




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