Join the ambitious Data and Architecture Office within one of the largest investment banks in the world!

Krakow-based opportunity with the possibility to work 100% remotely!

As a Jira Service Desk (JSD) Technical Specialist you will be a key team member responsible for shaping and enforcing direction for the large-scale programs. You will join an innovation team that drives transformation/optimization initiatives for production systems to ensure they remain available, fast, reliable, and quickly recoverable. The services provided to 500 IT teams include:

1. Service Desks, Chatbots, and Process Automation

2. Batch Scheduling Automation and Data Streaming Patterns

3. Observability, Monitoring Automation & AIOps

4. SRE & Chaos Engineering

Your main responsibilities: 

• Ability to lead development initiatives to implement Jira Service Desk (JSD) as per stakeholder requirements
• Ability to share knowledge and deep technical understanding of Jira Service Desk, combined with a pragmatic understanding of Sprint-based delivery
• Build and deliver JSD’s for high-visibility & fast-moving transformations
• Support and improve the effective use of JSD/Jira across intended user groups
• Evaluate feature/functionality/usability of Jira Service Desk (JSD) for applicable use cases in backlog
• Guide development of simple, versatile & scalable service desks to enable consistent ways of working
• Contribute to standardizing Workflow Management service offering; develop a framework to deliver faster solutions to our customers, quicker onboarding, and reduced hand-offs
• Provide recommendations to stakeholders on the configuration of custom workflows, as per business needs
• Provide consultancy and training to teams on best practices& optimum usage, and support effective adoption
• Engage with key stakeholders like ITSM / SQM Leads, Production Support / Release Managers, DevOps teams/PODs, etc. to run development projects and demonstrate value-added
• Design, prepare and maintain high-level architecture documents for end-user reference and audit purposes
• Address API requirements to integrate developed JSD’s with existing systems / new technologies
• Provide standard MI & Reporting capabilities to provide a comprehensive view to end-users
• Assist in defining and managing the production support model (e.g. Incident/Change Management) for JSDs

You’re ideal for the role if you have:

• 5 years of experience and a proven track record of proficiency in Jira Service Desk (JSD) development
• Expertise in design and implementation of JSD in large-scale environments; expected to improve our use of JSD
• Deep technical understanding of processes like Process Automation and Workflow Management, and tools like Jira, Jira Service Desks, Advanced Roadmaps, etc.
• Pragmatic understanding of Agile and DevOps practices and how tooling supports them
• Experience of working in an agile environment; comfortable switching between multiple project contexts
• Understanding of solution architecture and how systems integrate/scale

It is a strong plus if you have:

• Excellent communication, presentation/documentation, and stakeholder management skills.
• Enthusiastic and self-motivated personality with a strong sense of initiative and accountability; ability to work independently and effectively with minimal supervision/guidance.

We would like to meet you. If you are interested please apply and attach your CV in English or Polish, including a statement that you agree to our processing and storing of your personal data. You can always also apply by sending us an email at HR@itds.pl.

Internal number #2600