Service Desk Analyst – Cybersecurity Assessment and Testing

Industry

Industry

Banking
Industry

Seniority

Senior
Industry

Methodology

Agile
Scrum
Industry

Location

Krakow
Industry

Type of Work

Hybrid
Remote
Industry

Language

English
Industry

Tech stack

Jira
  • Krakow
18 900-25 200 zł B2B

Join us and develop yourself in cybersecurity area!

Krakow-based opportunity with the possibility to work 100% remotely!

As a Service Desk Analyst, you will be a part of the Cybersecurity Assessment and Testing (CSAT) Team. You will be responsible for support of applications used for self-service security scanning, used by software developers within the Bank, to test, identify and remediate security vulnerabilities in their applications.

Your key Responsibilities:

  • Acting as the incident manager for application outages, in line with the CSAT Incident management process
  • Acting as the problem manager to ensure that root causes are identified for service outages and that the problem management process is followed
  • Assisting the Service Desk Manager in developing and documenting the processes used for incident management and problem management
  • Providing initial L2 triage of the tickets assigned to the team and resolving issues where possible and ensuring L2 tickets assigned to the engineering team
  • Performing periodical reviews of the support tickets and identifying thematic issues for proactive remediation
  • Identifing process improvement for efficient management of the support tickets
  • Documenting new and updated existing service desk operating procedures
  • Supporting the team in managing incidents in both services now and JIRA

You’re ideal for the role if you have:

  • 4+ years of experience managing L2 service desk tickets, incidents or problem management (Ideally on an application specific service desk, not a global helpdesk)
  • Formal certification in IT Service Management (eg. ITIL Foundation)
  • Experience in managing service outages/application incidents
  • Hands-on knowledge of running and managing problems within a problem-management process
  • General understanding of IT software, applications and operations
  • Good knowledge of the JIRA service desk tool, Confluence pages and Excel
  • Excellent communication skills, to drive activities and explain events and actions in Executive Summary terms to senior management

#GETREADY  to meet with us!

We would like to meet you. If you are interested please apply and attach your CV in English or Polish, including a statement that you agree to our processing and storing of your personal data. You can always also apply by sending us an email at recruitment@itds.pl.

Internal number #3282

Benefits

Access to +100 projects
Access to Healthcare
fintech-delivery
Access to Multisport
Training platforms
Access to Pluralsight
Make your CV shine
B2B or Permanent Contract
Flexible & remote work
Flexible hours and remote work

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