Lead ServiceNow administration to manage the requirements from the ITSM platform!

Krakow-based opportunity with the possibility to work 100% remotely!

As a ServiceNow Technical Administrator, you will be will align to the ‘Service Desks, Chatbots and Process Automation’ pillar. You will join an innovation team that drives transformation/optimization initiatives for production systems to ensure they remain available, fast, reliable, and quickly recoverable. The services provided to 500 IT teams include:

1. Service Desks, Chatbots, and Process Automation

2. Batch Scheduling Automation and Data Streaming Patterns

3. Observability, Monitoring Automation & AIOps

4. SRE & Chaos Engineering

Your main responsibilities:

• Lead ServiceNow administration to manage requirements from the ITSM platform, like configuring Service Request items, building operational reporting dashboards, etc.
• Work with business and development teams to assess their ServiceNow needs; conduct a technical review of requirements and recommend relevant solutions.
• Liaise with the global ServiceNow support team for development projects to implement workflows, permission/security/notification schemes, Service Request catalogs, etc.
• Design, implement and produce agreed-on solutions to address identified ITSM process gaps.
• Enable integration with ServiceNow via APIs for existing systems / new technologies.
• Design, develop and deliver formal technical training and demonstrations to existing staff and new joiners on ServiceNow usage to enable effective adoption.
• Create and maintain technical documentation and high-level solution architecture for end-user reference.
• Engage with key stakeholders like Transformation Heads, ITSM / SQM Leads, Production Support / Release Managers, Global Process Owners, DevOps teams/PODs, etc. to run ServiceNow projects.
• Perform the duties of a ServiceNow SME i.e. maintain, administer, upgrade and enhance the platform and integrate it with other tools or plugins/extensions.
• Troubleshoot technical issues to propose and apply appropriate fixes.

You’re ideal for the role if you have:

• 5 years of experience and a proven track record of proficiency in ServiceNow administration.
• Deep technical understanding and hands-on experience of the ServiceNow platform.
• Good understanding of IT Service Management (ITSM), and Agile and DevOps practices.
• Understanding of solution architecture and how systems integrate/scale.
• Excellent communication, presentation/documentation, and stakeholder management skills.

It is a strong plus if you have:

• Enthusiastic and self-motivated personality with a strong sense of initiative and accountability.
• Ability to work independently and effectively with minimal supervision/guidance

We would like to meet you. If you are interested please apply and attach your CV in English or Polish, including a statement that you agree to our processing and storing of your personal data. You can always also apply by sending us an email at HR@itds.pl.

Internal number #2596