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    ServiceNow Technical Administrator

    Industry

    Industry

    Banking
    Industry

    Seniority

    Senior
    Industry

    Methodology

    Agile
    Scrum
    Industry

    Location

    Krakow
    Industry

    Type of Work

    Remote
    Industry

    Language

    English
    Industry

    Tech stack

    • Krakow
    16 000-21 000 zł B2B

    Lead ServiceNow administration to manage the requirements from the ITSM platform!

    Krakow-based opportunity with the possibility to work 100% remotely!

    As a ServiceNow Technical Administrator, you will be will align to the ‘Service Desks, Chatbots and Process Automation’ pillar. You will join an innovation team that drives transformation/optimization initiatives for production systems to ensure they remain available, fast, reliable, and quickly recoverable. The services provided to 500 IT teams include:

    1. Service Desks, Chatbots, and Process Automation

    2. Batch Scheduling Automation and Data Streaming Patterns

    3. Observability, Monitoring Automation & AIOps

    4. SRE & Chaos Engineering

    Your main responsibilities:

    • Lead ServiceNow administration to manage requirements from the ITSM platform, like configuring Service Request items, building operational reporting dashboards, etc.
    • Work with business and development teams to assess their ServiceNow needs; conduct a technical review of requirements and recommend relevant solutions.
    • Liaise with the global ServiceNow support team for development projects to implement workflows, permission/security/notification schemes, Service Request catalogs, etc.
    • Design, implement and produce agreed-on solutions to address identified ITSM process gaps.
    • Enable integration with ServiceNow via APIs for existing systems / new technologies.
    • Design, develop and deliver formal technical training and demonstrations to existing staff and new joiners on ServiceNow usage to enable effective adoption.
    • Create and maintain technical documentation and high-level solution architecture for end-user reference.
    • Engage with key stakeholders like Transformation Heads, ITSM / SQM Leads, Production Support / Release Managers, Global Process Owners, DevOps teams/PODs, etc. to run ServiceNow projects.
    • Perform the duties of a ServiceNow SME i.e. maintain, administer, upgrade and enhance the platform and integrate it with other tools or plugins/extensions.
    • Troubleshoot technical issues to propose and apply appropriate fixes.

    You’re ideal for the role if you have:

    • 5 years of experience and a proven track record of proficiency in ServiceNow administration.
    • Deep technical understanding and hands-on experience of the ServiceNow platform.
    • Good understanding of IT Service Management (ITSM), and Agile and DevOps practices.
    • Understanding of solution architecture and how systems integrate/scale.
    • Excellent communication, presentation/documentation, and stakeholder management skills.

    It is a strong plus if you have:

    • Enthusiastic and self-motivated personality with a strong sense of initiative and accountability.
    • Ability to work independently and effectively with minimal supervision/guidance

    We would like to meet you. If you are interested please apply and attach your CV in English or Polish, including a statement that you agree to our processing and storing of your personal data. You can always also apply by sending us an email at HR@itds.pl.

    Internal number #2596

    Benefits

    Access to +100 projects
    Access to Healthcare
    fintech-delivery
    Access to Multisport
    Training platforms
    Access to Pluralsight
    Make your CV shine
    B2B or Permanent Contract
    Flexible & remote work
    Flexible hours and remote work

    Apply for this job now




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