ServiceNow Technical Administrator

Industry

Industry

Banking
Industry

Seniority

Senior
Industry

Methodology

Agile
Scrum
Industry

Location

Krakow
Industry

Type of Work

Remote
Industry

Language

English
Industry

Tech stack

  • Krakow
16 000-21 000 zł B2B

Lead ServiceNow administration to manage the requirements from the ITSM platform!

Krakow-based opportunity with the possibility to work 100% remotely!

As a ServiceNow Technical Administrator, you will be will align to the ‘Service Desks, Chatbots and Process Automation’ pillar. You will join an innovation team that drives transformation/optimization initiatives for production systems to ensure they remain available, fast, reliable, and quickly recoverable. The services provided to 500 IT teams include:

1. Service Desks, Chatbots, and Process Automation

2. Batch Scheduling Automation and Data Streaming Patterns

3. Observability, Monitoring Automation & AIOps

4. SRE & Chaos Engineering

Your main responsibilities:

  • Lead ServiceNow administration to manage requirements from the ITSM platform, like configuring Service Request items, building operational reporting dashboards, etc.
  • Work with business and development teams to assess their ServiceNow needs; conduct a technical review of requirements and recommend relevant solutions.
  • Liaise with the global ServiceNow support team for development projects to implement workflows, permission/security/notification schemes, Service Request catalogs, etc.
  • Design, implement and produce agreed-on solutions to address identified ITSM process gaps.
  • Enable integration with ServiceNow via APIs for existing systems / new technologies.
  • Design, develop and deliver formal technical training and demonstrations to existing staff and new joiners on ServiceNow usage to enable effective adoption.
  • Create and maintain technical documentation and high-level solution architecture for end-user reference.
  • Engage with key stakeholders like Transformation Heads, ITSM / SQM Leads, Production Support / Release Managers, Global Process Owners, DevOps teams/PODs, etc. to run ServiceNow projects.
  • Perform the duties of a ServiceNow SME i.e. maintain, administer, upgrade and enhance the platform and integrate it with other tools or plugins/extensions.
  • Troubleshoot technical issues to propose and apply appropriate fixes.

You’re ideal for the role if you have:

  • 5 years of experience and a proven track record of proficiency in ServiceNow administration.
  • Deep technical understanding and hands-on experience of the ServiceNow platform.
  • Good understanding of IT Service Management (ITSM), and Agile and DevOps practices.
  • Understanding of solution architecture and how systems integrate/scale.
  • Excellent communication, presentation/documentation, and stakeholder management skills.

It is a strong plus if you have:

  • Enthusiastic and self-motivated personality with a strong sense of initiative and accountability.
  • Ability to work independently and effectively with minimal supervision/guidance

We would like to meet you. If you are interested please apply and attach your CV in English or Polish, including a statement that you agree to our processing and storing of your personal data. You can always also apply by sending us an email at recruitment@itds.pl.

Internal number #2596

Benefits

Access to +100 projects
Access to Healthcare
fintech-delivery
Access to Multisport
Training platforms
Access to Pluralsight
Make your CV shine
B2B or Permanent Contract
Flexible & remote work
Flexible hours and remote work

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