Service Desk Analyst – Cybersecurity Assessment and Testing

Industry

Branże

Banking
Industry

Doświadczenie

Senior
Industry

Metodologia

Agile
Scrum
Industry

Lokalizacja

Krakow
Industry

Tryb Pracy

Hybrid
Remote
Industry

Język

English
Industry

Technologie

Jira
  • Krakow
18 900-25 200 zł B2B

Join us and develop yourself in cybersecurity area!

Krakow-based opportunity with the possibility to work 100% remotely!

As a Service Desk Analyst, you will be a part of the Cybersecurity Assessment and Testing (CSAT) Team. You will be responsible for support of applications used for self-service security scanning, used by software developers within the Bank, to test, identify and remediate security vulnerabilities in their applications.

Your key Responsibilities:

  • Acting as the incident manager for application outages, in line with the CSAT Incident management process
  • Acting as the problem manager to ensure that root causes are identified for service outages and that the problem management process is followed
  • Assisting the Service Desk Manager in developing and documenting the processes used for incident management and problem management
  • Providing initial L2 triage of the tickets assigned to the team and resolving issues where possible and ensuring L2 tickets assigned to the engineering team
  • Performing periodical reviews of the support tickets and identifying thematic issues for proactive remediation
  • Identifing process improvement for efficient management of the support tickets
  • Documenting new and updated existing service desk operating procedures
  • Supporting the team in managing incidents in both services now and JIRA

You’re ideal for the role if you have:

  • 4+ years of experience managing L2 service desk tickets, incidents or problem management (Ideally on an application specific service desk, not a global helpdesk)
  • Formal certification in IT Service Management (eg. ITIL Foundation)
  • Experience in managing service outages/application incidents
  • Hands-on knowledge of running and managing problems within a problem-management process
  • General understanding of IT software, applications and operations
  • Good knowledge of the JIRA service desk tool, Confluence pages and Excel
  • Excellent communication skills, to drive activities and explain events and actions in Executive Summary terms to senior management

#GETREADY  to meet with us!

We would like to meet you. If you are interested please apply and attach your CV in English or Polish, including a statement that you agree to our processing and storing of your personal data. You can always also apply by sending us an email at recruitment@itds.pl.

Internal number #3282

Korzyści

Access to +100 projects
Access to Healthcare
Access to Multisport
Access to Pluralsight
B2B or Permanent Contract
Flexible hours and remote work

Aplikuj na to stanowisko




    Potrzebujemy Twojej zgody na procesy rekrutacyjne na wybrane stanowiska. Prosimy o zamieszczenie w CV zgody na przetwarzanie danych lub przesłanie oświadczenia o wyrażeniu zgody na adres privacy@itds.pl. Możesz również wyrazić zgodę na przyszłe procesy rekrutacyjne na podobne stanowiska.