{"id":8051,"date":"2026-07-24T21:19:57","date_gmt":"2026-07-24T19:19:57","guid":{"rendered":"https:\/\/itds.pl\/it-jobs\/production-support-engineering-lead-global-payments-seniorproduction-support-team-for-payments-it-global-payments-execution-messaging-orchestration-sanctions-investigation\/"},"modified":"2026-07-24T21:27:16","modified_gmt":"2026-07-24T19:27:16","slug":"production-support-engineering-lead-global-payments-seniorproduction-support-team-for-payments-it-global-payments-execution-messaging-orchestration-sanctions-investigation","status":"publish","type":"matador-job-listings","link":"https:\/\/itds.pl\/pl\/praca\/production-support-engineering-lead-global-payments-seniorproduction-support-team-for-payments-it-global-payments-execution-messaging-orchestration-sanctions-investigation\/","title":{"rendered":"Production Support Engineering Lead \u2013 Global Payments (Senior)\n(Production Support Team for Payments IT: Global Payments Execution, Messaging &amp; Orchestration, Sanctions &amp; Investigation)"},"content":{"rendered":"<p><strong>Lead mission-critical reliability\u2014keep global payments moving with precision, speed, and resilience.<\/strong><\/p> <p><strong>Location &amp; work model <\/strong> Krakow-based opportunity with hybrid work model (up to 3 remote days per week).<\/p> <p>As a <strong>Production Support Engineering Lead \u2013 Global Payments (Senior)<\/strong>, you will be working for our client within the Payments IT department. The Production Support Team is responsible for technical operations of Global Payments Execution, Messaging &amp; Orchestration, and Sanctions &amp; Investigation services\u2014operating in a mission-critical environment using Site Reliability Engineering disciplines. You\u2019ll help ensure production stability, drive faster incident resolution, and strengthen operational readiness across a breadth of vendor and in-house microservices.<\/p> <p><strong>Your main responsibilities:<\/strong><\/p> <ul> <li> <p>Provide full-scope day-to-day production support, resolving live incidents and driving post-resolution problem management.<\/p> <\/li> <li> <p>Act as a senior technical expert to investigate and identify root causes of major system problems.<\/p> <\/li> <li> <p>Monitor production health, respond to incidents, and restore service quickly while delivering clear stakeholder updates.<\/p> <\/li> <li> <p>Operate and troubleshoot Linux environments, including patching, configuration, performance tuning, capacity management, certificate and connectivity handling.<\/p> <\/li> <li> <p>Support Oracle Database operations in partnership with DBAs, including monitoring, resolving locks\/performance issues, and managing backups and recovery readiness.<\/p> <\/li> <li> <p>Run and troubleshoot containerised workloads on Kubernetes, covering deployments, scaling, cluster\/node health, configuration\/secrets, and service-to-service networking issues.<\/p> <\/li> <li> <p>Automate and simplify operational processes to reduce manual effort and improve reliability.<\/p> <\/li> <li> <p>Ensure production readiness for releases by validating operational acceptance criteria and supporting controlled deployments and rollbacks, while maintaining accurate documentation and runbooks.<\/p> <\/li> <\/ul> <p><strong>You&#8217;re ideal for this role if you have:<\/strong><\/p> <ul> <li> <p>At least <strong>5 years<\/strong> of experience in production support\/operations or a related engineering role.<\/p> <\/li> <li> <p><strong>Fluent English<\/strong> for excellent spoken and written communication across a global organization.<\/p> <\/li> <li> <p><strong>Experience with SQL and PL\/SQL<\/strong>.<\/p> <\/li> <li> <p><strong>Strong Linux experience<\/strong> (administration, troubleshooting, and operational tuning).<\/p> <\/li> <li> <p><strong>Knowledge of Kubernetes<\/strong> for troubleshooting and operational support.<\/p> <\/li> <li> <p>A strong understanding of <strong>Oracle database architecture and components<\/strong>.<\/p> <\/li> <li> <p>Hands-on scripting experience for automation (at least one of: <strong>Bash, Python, or Java<\/strong>).<\/p> <\/li> <li> <p>Strong analytical and troubleshooting skills, including triage capability under pressure and sound priority judgment at runtime.<\/p> <\/li> <\/ul> <p><strong>It is a strong plus if you have:<\/strong> <em>(optional)<\/em><\/p> <ul> <li> <p>Experience with <strong>Python or Java<\/strong> (beyond scripting needs).<\/p> <\/li> <li> <p>Knowledge of <strong>Puppet\/Ansible<\/strong> or similar configuration management tools.<\/p> <\/li> <li> <p>Experience supporting <strong>Payments<\/strong> services (advantage).<\/p> <\/li> <\/ul> <p><strong>Language Required for the role :<\/strong><\/p> <ul> <li> <p><strong>English \u2013 Fluent<\/strong><\/p> <\/li> <\/ul> <p><strong>Eligibility for the role :<\/strong><\/p> <ul> <li> <p><strong>Only candidates with an existing legal right to work in Europe will be considered for this role.<\/strong><\/p> <\/li> <\/ul> <p><strong>#MAKEYourCareerBETTER<\/strong><\/p> <ul> <li> <p>Interested? Apply now and include your CV (preferably in English) along with a statement confirming your consent to the processing and storage of your personal data.<\/p> <\/li> <\/ul> <nav class=\"matador-job-navigation\"> <ul> <li> <a href=\"https:\/\/itds.pl\/pl\/?wpid=8051&#038;bhid=9437\" rel=\"button\" class=\"matador-button\" title=\"Apply Now\">Apply Now<\/a> <\/li> <li> <a href=\"https:\/\/itds.pl\/pl\/praca\/production-support-engineering-lead-global-payments-seniorproduction-support-team-for-payments-it-global-payments-execution-messaging-orchestration-sanctions-investigation\/\" rel=\"button\" class=\"matador-button matador-button-secondary\" title=\"More Info\">More Info<\/a> <\/li> <\/ul> <\/nav> ","protected":false},"excerpt":{"rendered":"<p>Lead mission-critical reliability\u2014keep global payments moving with precision, speed, and resilience. Location &amp; work model Krakow-based opportunity with hybrid work model (up to 3 remote days per week). As a Production Support Engineering Lead \u2013 Global Payments (Senior), you will be working for our client within the Payments IT department. The Production Support Team is &hellip; <a href=\"https:\/\/itds.pl\/pl\/praca\/production-support-engineering-lead-global-payments-seniorproduction-support-team-for-payments-it-global-payments-execution-messaging-orchestration-sanctions-investigation\/\">Continued<\/a><\/p>\n","protected":false},"template":"","meta":{"_acf_changed":false,"_matador_source_id":"9437"},"matador-categories":[],"matador-locations":[40],"matador-types":[25],"matador-remote-job-possible":[181],"matador-skills":[220],"matador-seniority":[177],"matador-position":[230],"matador-technology":[1759,710,741,707,721,722,735,788,713,1752,866,703],"matador-contract-type":[402,431],"matador-priority":[285],"matador-language":[179],"matador-place":[439],"matador-visibility":[704],"matador-choose-website-to-publis":[449],"class_list":["post-8051","matador-job-listings","type-matador-job-listings","status-publish","hentry","matador-locations-krakow","matador-types-contract","matador-remote-job-possible-hybrid","matador-skills-devops","matador-seniority-senior","matador-position-payments","matador-technology-appdynamics","matador-technology-bash","matador-technology-ci-cd","matador-technology-java","matador-technology-kubernetes","matador-technology-linux","matador-technology-oracle","matador-technology-pl-sql","matador-technology-python","matador-technology-shell-script","matador-technology-splunk","matador-technology-sql","matador-contract-type-b2b","matador-contract-type-employment-contract","matador-priority-3-low","matador-language-english","matador-place-krakow","matador-visibility-online","matador-choose-website-to-publis-poland"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v25.2 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Production Support Engineering Lead \u2013 Global Payments (Senior) (Production Support Team for Payments IT: Global Payments Execution, Messaging &amp; Orchestration, Sanctions &amp; Investigation) | ITDS<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/itds.pl\/pl\/praca\/production-support-engineering-lead-global-payments-seniorproduction-support-team-for-payments-it-global-payments-execution-messaging-orchestration-sanctions-investigation\/\" \/>\n<meta property=\"og:locale\" content=\"pl_PL\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Production Support Engineering Lead \u2013 Global Payments (Senior) (Production Support Team for Payments IT: Global Payments Execution, Messaging &amp; Orchestration, Sanctions &amp; Investigation) | ITDS\" \/>\n<meta property=\"og:description\" content=\"Lead mission-critical reliability\u2014keep global payments moving with precision, speed, and resilience. Location &amp; work model Krakow-based opportunity with hybrid work model (up to 3 remote days per week). As a Production Support Engineering Lead \u2013 Global Payments (Senior), you will be working for our client within the Payments IT department. The Production Support Team is &hellip; Continued\" \/>\n<meta property=\"og:url\" content=\"https:\/\/itds.pl\/pl\/praca\/production-support-engineering-lead-global-payments-seniorproduction-support-team-for-payments-it-global-payments-execution-messaging-orchestration-sanctions-investigation\/\" \/>\n<meta property=\"og:site_name\" content=\"ITDS\" \/>\n<meta property=\"article:modified_time\" content=\"2026-07-24T19:27:16+00:00\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"2 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/itds.pl\/pl\/praca\/production-support-engineering-lead-global-payments-seniorproduction-support-team-for-payments-it-global-payments-execution-messaging-orchestration-sanctions-investigation\/\",\"url\":\"https:\/\/itds.pl\/pl\/praca\/production-support-engineering-lead-global-payments-seniorproduction-support-team-for-payments-it-global-payments-execution-messaging-orchestration-sanctions-investigation\/\",\"name\":\"Production Support Engineering Lead \u2013 Global Payments (Senior) (Production Support Team for Payments IT: Global Payments Execution, Messaging &amp; Orchestration, Sanctions &amp; Investigation) | ITDS\",\"isPartOf\":{\"@id\":\"https:\/\/itds.pl\/pl\/#website\"},\"datePublished\":\"2026-07-24T19:19:57+00:00\",\"dateModified\":\"2026-07-24T19:27:16+00:00\",\"breadcrumb\":{\"@id\":\"https:\/\/itds.pl\/pl\/praca\/production-support-engineering-lead-global-payments-seniorproduction-support-team-for-payments-it-global-payments-execution-messaging-orchestration-sanctions-investigation\/#breadcrumb\"},\"inLanguage\":\"pl-PL\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/itds.pl\/pl\/praca\/production-support-engineering-lead-global-payments-seniorproduction-support-team-for-payments-it-global-payments-execution-messaging-orchestration-sanctions-investigation\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/itds.pl\/pl\/praca\/production-support-engineering-lead-global-payments-seniorproduction-support-team-for-payments-it-global-payments-execution-messaging-orchestration-sanctions-investigation\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/itds.pl\/pl\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Job Listings\",\"item\":\"https:\/\/itds.pl\/pl\/praca\/\"},{\"@type\":\"ListItem\",\"position\":3,\"name\":\"Production Support Engineering Lead \u2013 Global Payments (Senior) (Production Support Team for Payments IT: Global Payments Execution, Messaging &amp; Orchestration, Sanctions &amp; Investigation)\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/itds.pl\/pl\/#website\",\"url\":\"https:\/\/itds.pl\/pl\/\",\"name\":\"ITDS\",\"description\":\"\",\"publisher\":{\"@id\":\"https:\/\/itds.pl\/pl\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/itds.pl\/pl\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"pl-PL\"},{\"@type\":\"Organization\",\"@id\":\"https:\/\/itds.pl\/pl\/#organization\",\"name\":\"ITDS\",\"url\":\"https:\/\/itds.pl\/pl\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"pl-PL\",\"@id\":\"https:\/\/itds.pl\/pl\/#\/schema\/logo\/image\/\",\"url\":\"https:\/\/itds.pl\/app\/uploads\/2026\/05\/ITDS_logo-1.png\",\"contentUrl\":\"https:\/\/itds.pl\/app\/uploads\/2026\/05\/ITDS_logo-1.png\",\"width\":650,\"height\":400,\"caption\":\"ITDS\"},\"image\":{\"@id\":\"https:\/\/itds.pl\/pl\/#\/schema\/logo\/image\/\"}}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Production Support Engineering Lead \u2013 Global Payments (Senior) (Production Support Team for Payments IT: Global Payments Execution, Messaging &amp; Orchestration, Sanctions &amp; Investigation) | ITDS","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/itds.pl\/pl\/praca\/production-support-engineering-lead-global-payments-seniorproduction-support-team-for-payments-it-global-payments-execution-messaging-orchestration-sanctions-investigation\/","og_locale":"pl_PL","og_type":"article","og_title":"Production Support Engineering Lead \u2013 Global Payments (Senior) (Production Support Team for Payments IT: Global Payments Execution, Messaging &amp; Orchestration, Sanctions &amp; Investigation) | ITDS","og_description":"Lead mission-critical reliability\u2014keep global payments moving with precision, speed, and resilience. Location &amp; work model Krakow-based opportunity with hybrid work model (up to 3 remote days per week). As a Production Support Engineering Lead \u2013 Global Payments (Senior), you will be working for our client within the Payments IT department. The Production Support Team is &hellip; Continued","og_url":"https:\/\/itds.pl\/pl\/praca\/production-support-engineering-lead-global-payments-seniorproduction-support-team-for-payments-it-global-payments-execution-messaging-orchestration-sanctions-investigation\/","og_site_name":"ITDS","article_modified_time":"2026-07-24T19:27:16+00:00","twitter_card":"summary_large_image","twitter_misc":{"Est. reading time":"2 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/itds.pl\/pl\/praca\/production-support-engineering-lead-global-payments-seniorproduction-support-team-for-payments-it-global-payments-execution-messaging-orchestration-sanctions-investigation\/","url":"https:\/\/itds.pl\/pl\/praca\/production-support-engineering-lead-global-payments-seniorproduction-support-team-for-payments-it-global-payments-execution-messaging-orchestration-sanctions-investigation\/","name":"Production Support Engineering Lead \u2013 Global Payments (Senior) (Production Support Team for Payments IT: Global Payments Execution, Messaging &amp; Orchestration, Sanctions &amp; Investigation) | ITDS","isPartOf":{"@id":"https:\/\/itds.pl\/pl\/#website"},"datePublished":"2026-07-24T19:19:57+00:00","dateModified":"2026-07-24T19:27:16+00:00","breadcrumb":{"@id":"https:\/\/itds.pl\/pl\/praca\/production-support-engineering-lead-global-payments-seniorproduction-support-team-for-payments-it-global-payments-execution-messaging-orchestration-sanctions-investigation\/#breadcrumb"},"inLanguage":"pl-PL","potentialAction":[{"@type":"ReadAction","target":["https:\/\/itds.pl\/pl\/praca\/production-support-engineering-lead-global-payments-seniorproduction-support-team-for-payments-it-global-payments-execution-messaging-orchestration-sanctions-investigation\/"]}]},{"@type":"BreadcrumbList","@id":"https:\/\/itds.pl\/pl\/praca\/production-support-engineering-lead-global-payments-seniorproduction-support-team-for-payments-it-global-payments-execution-messaging-orchestration-sanctions-investigation\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/itds.pl\/pl\/"},{"@type":"ListItem","position":2,"name":"Job Listings","item":"https:\/\/itds.pl\/pl\/praca\/"},{"@type":"ListItem","position":3,"name":"Production Support Engineering Lead \u2013 Global Payments (Senior) (Production Support Team for Payments IT: Global Payments Execution, Messaging &amp; Orchestration, Sanctions &amp; Investigation)"}]},{"@type":"WebSite","@id":"https:\/\/itds.pl\/pl\/#website","url":"https:\/\/itds.pl\/pl\/","name":"ITDS","description":"","publisher":{"@id":"https:\/\/itds.pl\/pl\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/itds.pl\/pl\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"pl-PL"},{"@type":"Organization","@id":"https:\/\/itds.pl\/pl\/#organization","name":"ITDS","url":"https:\/\/itds.pl\/pl\/","logo":{"@type":"ImageObject","inLanguage":"pl-PL","@id":"https:\/\/itds.pl\/pl\/#\/schema\/logo\/image\/","url":"https:\/\/itds.pl\/app\/uploads\/2026\/05\/ITDS_logo-1.png","contentUrl":"https:\/\/itds.pl\/app\/uploads\/2026\/05\/ITDS_logo-1.png","width":650,"height":400,"caption":"ITDS"},"image":{"@id":"https:\/\/itds.pl\/pl\/#\/schema\/logo\/image\/"}}]}},"_links":{"self":[{"href":"https:\/\/itds.pl\/pl\/wp-json\/wp\/v2\/matador-job-listings\/8051","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/itds.pl\/pl\/wp-json\/wp\/v2\/matador-job-listings"}],"about":[{"href":"https:\/\/itds.pl\/pl\/wp-json\/wp\/v2\/types\/matador-job-listings"}],"wp:attachment":[{"href":"https:\/\/itds.pl\/pl\/wp-json\/wp\/v2\/media?parent=8051"}],"wp:term":[{"taxonomy":"matador-categories","embeddable":true,"href":"https:\/\/itds.pl\/pl\/wp-json\/wp\/v2\/matador-categories?post=8051"},{"taxonomy":"matador-locations","embeddable":true,"href":"https:\/\/itds.pl\/pl\/wp-json\/wp\/v2\/matador-locations?post=8051"},{"taxonomy":"matador-types","embeddable":true,"href":"https:\/\/itds.pl\/pl\/wp-json\/wp\/v2\/matador-types?post=8051"},{"taxonomy":"matador-remote-job-possible","embeddable":true,"href":"https:\/\/itds.pl\/pl\/wp-json\/wp\/v2\/matador-remote-job-possible?post=8051"},{"taxonomy":"matador-skills","embeddable":true,"href":"https:\/\/itds.pl\/pl\/wp-json\/wp\/v2\/matador-skills?post=8051"},{"taxonomy":"matador-seniority","embeddable":true,"href":"https:\/\/itds.pl\/pl\/wp-json\/wp\/v2\/matador-seniority?post=8051"},{"taxonomy":"matador-position","embeddable":true,"href":"https:\/\/itds.pl\/pl\/wp-json\/wp\/v2\/matador-position?post=8051"},{"taxonomy":"matador-technology","embeddable":true,"href":"https:\/\/itds.pl\/pl\/wp-json\/wp\/v2\/matador-technology?post=8051"},{"taxonomy":"matador-contract-type","embeddable":true,"href":"https:\/\/itds.pl\/pl\/wp-json\/wp\/v2\/matador-contract-type?post=8051"},{"taxonomy":"matador-priority","embeddable":true,"href":"https:\/\/itds.pl\/pl\/wp-json\/wp\/v2\/matador-priority?post=8051"},{"taxonomy":"matador-language","embeddable":true,"href":"https:\/\/itds.pl\/pl\/wp-json\/wp\/v2\/matador-language?post=8051"},{"taxonomy":"matador-place","embeddable":true,"href":"https:\/\/itds.pl\/pl\/wp-json\/wp\/v2\/matador-place?post=8051"},{"taxonomy":"matador-visibility","embeddable":true,"href":"https:\/\/itds.pl\/pl\/wp-json\/wp\/v2\/matador-visibility?post=8051"},{"taxonomy":"matador-choose-website-to-publis","embeddable":true,"href":"https:\/\/itds.pl\/pl\/wp-json\/wp\/v2\/matador-choose-website-to-publis?post=8051"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}