Business Analyst

Join us, and turn complex challenges into clear business value!

Kraków – based opportunity with hybrid work model (6 days/month in the office)

As a Business Analyst, you will be working for our client, a globally recognized financial institution engaged in major digital transformation and regulatory compliance initiatives. You will be part of a cross-functional team driving process improvement, customer experience design, and the implementation of innovative banking solutions. This role involves collaborating across departments, analyzing complex systems, and supporting strategic delivery efforts to meet evolving business and customer needs in a highly regulated environment.

Your main responsibilities: Gathering and clarifying business requirements across multiple initiatives

• Translating business needs into functional and non-functional requirements
• Capturing, analysing and documenting business and IT processes
• Supporting the definition of solution options in collaboration with technical teams
• Creating and maintaining customer journey maps and product functionality analysis
• Assisting in backlog management by writing user stories and prioritizing features
• Participating in change management and stakeholder engagement activities
• Collaborating in training and communication plans for solution rollouts
• Supporting implementation readiness and pilot activities for new solutions
• Managing requirements throughout the entire lifecycle from inception to retirement

You’re ideal for this role if you have:

• Strong stakeholder management and communication skills
• Proven experience delivering large-scale transformation initiatives
• Ability to analyse complex problems and design actionable solutions
• Experience in Agile frameworks like Scrum, Kanban, or SAFe
• Proficiency in business process modeling and documentation tools
• Knowledge of project management methodologies
• Understanding of security requirements in financial services projects
• Strong organizational and multitasking capabilities
• Experience working in a highly regulated, multi-national environment
• Ability to work effectively in cross-functional, collaborative teams

It is a strong plus if you have:

• Familiarity with DevOps pipeline tools such as Jenkins and Ansible
• Experience supporting product owners with roadmap planning and epic creation
• Exposure to Disciplined Agile practices
• Ability to manage budgets and allocate resources effectively
• Proficiency in data analysis tools and techniques

#GETREADY  to meet with us!

We would like to meet you. If you are interested please apply and attach your CV in English or Polish, including a statement that you agree to our processing and storing of your personal data. You can always also apply by sending us an email at recruitment@itds.pl.

Internal number #7214