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IT Business analyst (ITSM/ITIL)

  • Remote
  • English/Polish
  • Retail
  • Regular

Join one of the most successful Polish brand !

Poznan-based opportunity with the possibility to work 80% remotely!

As an IT Business Analyst, you will join the Technology Department of our client, in a project implementing a Configuration Management Database (CMDB) tool, and establishing related processes. This is a new project, and you’ll play a key role in documenting the “to-be” CMDB process and integrating it with existing IT systems.

Your main responsibilities: Build and document the CMDB configuration management process according to ITIL guidelines

  • Develop key performance indicators (KPIs) and metrics to measure the effectiveness of the CMDB process
  • Gather requirements and document IT services for configuration management and CMDB integration
  • Collaborate with the project team from IT Governance, Infrastructure, the Technical Project Manager, and the supplier’s specialists

You’re ideal for this role if you have:

  • 3+ years of experience as an IT Business Analyst
  • 3+ years of experience with IT/ITSM/ITIL processes
  • Strong understanding of IT service management principles, particularly ITIL configuration management
  • Experience with CMDB tools a plus
  • Excellent written and verbal communication skills in English (technical documentation and meetings with potential UK supplier representative)
  • Ability to work independently and as part of a team

#GETREADY  to meet with us!

We would like to meet you. If you are interested please apply and attach your CV in English or Polish, including a statement that you agree to our processing and storing of your personal data. You can always also apply by sending us an email at

Internal number #4885

Internal number #4885


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B2B or Permanent Contract
Flexible & remote work
Flexible hours and remote work