Mid-Level Cybersecurity Learning Coordinator

Ignite cybersecurity awareness — shape the future of digital resilience!

Krakow-based opportunity with hybrid work model.

As a Mid-Level Cybersecurity Learning Coordinator, you will be working for our client, a leading institution in cybersecurity education and risk management. In this role, you will support the CASTLE programme, helping to deliver end-to-end certification and accreditation activities for approximately 2,500 cybersecurity professionals. Your efforts will contribute directly to strengthening organizational security awareness and capabilities through seamless learning operations and process improvements, fostering a safer digital environment.

Your main responsibilities:

• Manage the day-to-day delivery of the CASTLE certification and accreditation services, ensuring timely and quality processing of requests.
• Coordinate activities across multiple vendors and internal teams, aligning priorities and clarifying ownership for smooth request fulfillment.
• Maintain visibility of demand, backlog, and delivery pipeline, identifying bottlenecks and upcoming peaks.
• Own colleague communications, providing clear guidance, proactive updates, and consistent messaging throughout the request lifecycle.
• Track operational risks, escalate issues, and drive resolution actions to ensure service continuity.
• Engage cybersecurity teams to understand training needs and translate them into actionable certification and accreditation requests.
• Collaborate with stakeholders to confirm requirements, verify eligibility, and resolve delivery blockers.
• Support service planning activities, including forecasting demand, preparing timelines, and executing communication strategies.
• Collect and organize accurate service data, enabling reliable operational oversight and producing regular performance reports.
• Identify opportunities for workflow enhancements, automation, and efficiency improvements to optimize service delivery.

You're ideal for this role if you have:

• At least 3 years of experience coordinating training, learning operations, or service delivery activities within cybersecurity or a related risk environment.
• Proven ability to work with diverse stakeholders across organizations of varying sizes and seniorities.
• Strong track record of process improvement and automation implementation.
• Proficiency with collaboration and learning tools such as SharePoint, Degreed, Workplace, and Microsoft Office (Excel, PowerPoint).
• Excellent written and spoken English with a keen eye for detail.
• Highly organized with a sense of ownership and the ability to prioritize multiple deadlines effectively.
• Strong stakeholder management and data analysis skills, comfortable working with datasets to deliver actionable insights.
• Calm, proactive, and committed to continuous improvement.

Nice to have:

• Familiarity with cybersecurity certification and accreditation processes.
• Ability to create clear presentations and data visualizations for executive audiences.
• Experience with project management tools like JIRA, Monday.com, or Microsoft Project.
• Basic understanding of cybersecurity, technology, and data protection principles.

Language Required for the role:

• Fluent in English.

Eligibility to work in Europe:

• Only candidates with an existing legal right to work in the European Union will be considered for this role.

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Interested? Apply now and include your CV (preferably in English) along with a statement confirming your consent to the processing and storage of your personal data.