Mid-Level Project Manager – AI Platform Onboarding Support

Join the Future of AI Support & Platform Management — Lead Innovation in Onboarding and Operational Excellence!

Kraków-based opportunity with hybrid work model.

As a Mid-Level Project Manager for AI Platform Onboarding Support, you will be instrumental in enabling seamless onboarding experiences and operational efficiency for our cutting-edge AI platform. Working within a dynamic environment, you will support user queries, coordinate onboarding processes, and drive continuous improvement initiatives—empowering the platform’s success and innovation.

Your main responsibilities:

• Manage support channels by troubleshooting user queries, ensuring timely responses, and routing issues to relevant teams.
• Act as the primary contact for end-to-end onboarding/migration requests, guiding users through requirements, steps, and platform capabilities.
• Capture and translate onboarding requirements, including use cases, data needs, environments, and governance considerations.
• Log, track, and chase bugs and issues across engineering and platform operations, ensuring issues are resolved efficiently.
• Maintain operational tracking, SLAs, and stakeholder updates, providing regular status reports and managing expectations.
• Improve BAU processes by maintaining FAQs, templates, dashboards, and proposing solutions for recurring issues.
• Collaborate closely with engineering teams to ensure platforms and bugs are properly documented and closed.
• Identify recurring support issues and turn insights into process enhancements and documentation.
• Track support metrics, KPIs, and dashboards to monitor performance, identify risks, and support continuous improvement.
• Support stakeholder communication and alignment, ensuring transparency and clarity across teams and users.

You’re ideal for this role if you have:

• Minimum 3 years of experience in project coordination, support operations, or onboarding within a tech environment.
• Strong proficiency in support tools and methodologies, including JIRA, Confluence, dashboards, and KPI reporting.
• Excellent stakeholder management and communication skills, fluent in Polish and English.
• Experience managing end-to-end onboarding, support workflows, and technical requirements.
• Knowledge of cloud environments, security controls, and governance processes is a strong plus.
• Familiarity with AI/ML concepts or regulated environments is an advantage.
• Ability to handle high-volume inbound requests with a structured, solutions-oriented approach.
• Professional mindset to drive process improvements and operational excellence.

Language Required for the role:

• Polish (good command)
• English (communicative level)

Eligibility to work on this role:

• Only candidates with an existing legal right to work in the European Union will be considered for this role.

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Interested? Apply now and include your CV (preferably in English) along with a statement confirming your consent to the processing and storage of your personal data.