Senior Digital Product Specialist – Customer Experience and Data Analysis

Empower the future of digital innovation—transform customer experiences through data-driven insights!

Warsaw-based opportunity with a fully remote work mode.

As a Senior Digital Product Specialist – Customer Experience and Data Analysis, you will be working for our client, a leading entity in life-sciences sector dedicated to enhancing sales and customer service journeys across the EMEA region. In this role, you will help craft seamless user experiences and utilize cutting-edge AI tools to analyze complex datasets, supporting continuous product improvement and user engagement.

Your main responsibilities:

• Drive user adoption through targeted communications, training, documentation, and launch plans tailored to multiple products and platforms.
• Analyze product usage data and user interactions to identify trends and derive actionable insights, focusing on metrics like adoption, engagement, and retention.
• Lead change management initiatives and collaborate with engineering teams to deliver customer-centric solutions.
• Act as subject matter expert for user queries, diagnosing issues, and coordinating with engineering to implement effective resolutions.
• Develop comprehensive product documentation for training, onboarding, troubleshooting, and educational activities.
• Coordinate end-user testing scenarios in partnership with stakeholders, ensuring quality and alignment for iterative release cycles.
• Provide ongoing product support, monitor performance, and address inquiries proactively to uphold high quality standards.
• Create and analyze metrics related to user satisfaction, adoption, and overall experience to influence future product development.
• Monitor digital product trends to recommend enhancements that increase value and user engagement.

You’re ideal for this role if you have:

• At least 3 years of experience in digital product management, data analysis, or related fields.
• Strong background in interpreting complex datasets related to product usage and user engagement.
• Proficiency with data visualization tools and methodologies for deriving strategic insights.
• Solid understanding of product development lifecycle, customer experience management, and change management processes.
• Experience with digital product implementation and software development lifecycle concepts.
• University degree (Bachelor or Master) in Computer Science, Computer Engineering or related technical discipline
• Knowledge of Salesforce is an advantage.

Language Required for the role:

• Fluent English — excellent written and verbal communication skills.

Eligibility for the role:

• Only candidates with an existing legal right to work in the European Union will be considered for this role.

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Interested? Apply now and include your CV (preferably in English) along with a statement confirming your consent to the processing and storage of your personal data.