Senior Payments Production Support Engineer – Global IT Solutions

Unleash operational excellence & ensure global payment stability — drive critical systems support in a high-pressure environment!

Krakow-based opportunity with hybrid work model.

As a Senior Payments Production Support Engineer, you will be working for our client, an international leader in financial services technology. You will contribute to maintaining and optimizing mission-critical payment systems, ensuring high availability and reliable performance across diverse technological landscapes. Join us to shape the future of secure and resilient financial operations while advancing your career in a dynamic, innovative environment.

Your main responsibilities:

• Provide comprehensive day-to-day production support, including incident resolution and post-incident problem management.
• Investigate, diagnose, and resolve live system issues swiftly to minimize downtime.
• Install and validate new software releases from vendors, ensuring seamless integration.
• Support the development and deployment of in-house solutions via scripting (Shell, Java, Bash, Python).
• Collaborate closely with global stakeholders during testing, validation, and deployment efforts.
• Review, re-engineer, and enhance processes using new technologies for improved performance.
• Design and implement service improvements, capability upgrades, and process optimizations.
• Develop and utilize tools for architecture analysis and performance monitoring (e.g., AppDynamics, Splunk).
• Conduct data analysis to identify anomalies, support root cause analysis, and improve system stability.
• Support and sometimes lead activities aligned with team objectives in an Agile/DevOps environment.

You’re ideal for this role if you have:

• Minimum of 5 years’ experience in production support within financial or payment systems.
• Proficiency in SQL and PL/SQL, with at least 5 years’ hands-on experience.
• Extensive Linux administration knowledge, including shell scripting (Bash, Python, Java).
• Strong understanding of Kubernetes and Oracle database architecture.
• Experience with system monitoring tools such as AppDynamics and Splunk.
• Solid troubleshooting and analytical skills under pressure.
• Experience working in high-frequency change environments with CI/CD pipelines.
• Well-developed communication skills in English (fluent), with ability to collaborate globally.

It is a strong plus if you have:

• Prior experience in Payment systems.
• Knowledge of Python and Java development.
• Familiarity with configuration management tools like Puppet or Ansible.

Language Required for the role:

• Fluent English (spoken and written).

Eligibility to work in this role:

• Only candidates with an existing legal right to work in the European Union will be considered for this role.

#MAKEYourCareerBETTER

Interested? Apply now and include your CV (preferably in English) along with a statement confirming your consent to the processing and storage of your personal data.