IT Support Analyst

Join us, and create smarter workflows for seamless operations!

Krakow-based opportunity with the possibility to work 70% remote

As an IT Support Analyst, you will be working for our client, a leading organization in the financial industry focused on leveraging data, analytics, and AI to strengthen its cybersecurity capabilities. You’ll play a critical role in supporting a cutting-edge cloud-based data lake and analytics platform, enabling robust cybersecurity operations. This is a dynamic, hands-on role where your expertise in Azure cloud, identity management, and Power BI will directly contribute to maintaining and enhancing operational excellence.

Your main responsibilities:

• Handling access and support requests, including ticket management using Kanban
• Automating access provisioning and support processes
• Triaging incidents, identifying proximate causes, and routing them to appropriate teams for resolution
• Creating and maintaining documentation for users and support teams, including incident response playbooks and operating procedures
• Administering Azure Entra ID and Privileged Identity Management (PIM)
• Managing Power BI apps, workspaces, and user access
• Monitoring and managing security operations using Azure Sentinel and Log Analytics
• Collaborating with teams to improve support processes, workflows, and playbooks
• Providing empathetic and responsive customer and stakeholder management
• Supporting the overall development of cybersecurity operations through teamwork and sustainable decision-making

You’re ideal for this role if you have:

• Hands-on experience with Azure cloud administration
• Proficiency in Power BI apps and workspace management
• Solid knowledge of identity and access management, including Azure Entra ID
• Strong problem-solving and incident triaging skills
• Ability to manage and resolve incidents and requests effectively
• Experience in writing and maintaining operational documentation
• Customer-focused mindset with excellent communication skills
• Knowledge of cloud monitoring tools like Azure Sentinel and Log Analytics
• Aptitude for learning new technologies and tools on the job
• Collaborative attitude and ability to work in a team-oriented environment

It is a strong plus if you have:

• Experience with Intune for endpoint and application management
• Familiarity with Kanban for ticket management
• Knowledge of cybersecurity operations and protocols
• Background in automating operational workflows
• Understanding of data lakes and analytics platforms

#GETREADY  to meet with us!

We would like to meet you. If you are interested please apply and attach your CV in English or Polish, including a statement that you agree to our processing and storing of your personal data. You can always also apply by sending us an email at recruitment@itds.pl.

Internal number #6353