Operations Engineer//L1L2 Support Specialist

Join us, and resolve critical incidents while enhancing service reliability!

Krakow-based opportunity with the possibility to work 90% remotely!

As an Operations Engineer, you will be working for our client, a leading global financial institution, supporting the operational stability and integrity of key infrastructure. You will play a pivotal role in ensuring high service availability and compliance, contributing to the continuous improvement of technology products and services. This role requires a strong focus on automation, system monitoring, and incident resolution, while ensuring that all changes to the infrastructure are optimized for performance and reliability. You will collaborate with cross-functional teams to maintain resilient systems and enhance the overall user experience.

Your main responsibilities:

• Ensuring the operational stability, integrity, and availability of supported products and services
• Managing incidents, outages, and issue resolution to maintain service continuity
• Communicating directly with stakeholders regarding service issues and upcoming changes
• Implementing infrastructure changes with an emphasis on automation and user experience
• Monitoring systems to drive high availability and continuous integration through automation
• Supporting service resilience, sustainability, and recovery time objectives for all delivered software
• Automating the build, testing, and deployment process to ensure consistent high-quality results
• Maintaining compliance with Service Management Standards and relevant controls
• Staying updated on GO&A Technologies and tools, providing expert-level support
• Contributing to local initiatives, including service improvements and mandatory testing

You’re ideal for this role if you have:

• 3+ years of experience in an engineering or operations role
• Strong understanding of infrastructure automation and DevOps principles
• Experience with JavaScript, test automation, and database management
• Fluent English
• Ability to handle incident management and resolve operational issues effectively
• Knowledge of service management systems and standards
• Familiarity with system monitoring and high-availability infrastructure solutions
• Proven track record of implementing infrastructure changes with a focus on automation
• Strong problem-solving skills and a proactive approach to operational challenges
• Experience ensuring service resilience and recovery objectives

It is a strong plus if you have:

• Fluent French and/or German
• Knowledge of DevOps tools and practices
• Experience in financial services or large-scale technology environments

#GETREADY  to meet with us!

We would like to meet you. If you are interested please apply and attach your CV in English or Polish, including a statement that you agree to our processing and storing of your personal data. You can always also apply by sending us an email at recruitment@itds.pl.

Internal number #5839