ITDS Bridges the Way4 Skills Gap for a Leading Payment Processor in Poland

Challenge

A leading European payment processor faced a significant skills shortage in Poland for the Way4 platform by OpenWay – a critical technology for payment processing operations. This shortage jeopardized project timelines, service quality, and the company’s strategic objective to standardize client implementations across Europe.

Solution

In 2019, the client approached ITDS for assistance in overcoming this challenge. In response, ITDS developed an innovative solution to address it. Recognizing the scarcity of Way4 expertise globally, our team identified a talent pool of experienced professionals in Indonesia – one of the few markets with former OpenWay consultants.

ITDS facilitated their relocation to Poland, ensuring immediate access to specialists with:

• In-depth technical expertise in the Way4 platform.
• A commitment to fostering sustainable in-house talent pipelines.

What began with two experts quickly grew into a team of 12, as ITDS continued to source and integrate additional professionals. These consultants not only provided vital project support but also played a key role in training new in-house talent, enabling long-term skills development.

Results

Through ITDS’s targeted approach, the payment processor achieved several strategic outcomes:

• Stabilized operations: Immediate access to skilled Way4 experts minimized risks of project delays and staff turnover.
• Standardized implementations: Experienced specialists enabled consistent, high-quality client implementations across Europe.
• Sustainable expertise: Training initiatives facilitated by ITDS consultants helped establish in-house expertise, reducing future reliance on external support.

By addressing the Way4 skills gap, the company now confidently delivers reliable and high-quality support to clients, achieving critical strategic objectives.

Summary

This collaboration demonstrates ITDS’s ability to tackle niche technology challenges through innovative talent solutions. By bridging the Way4 expertise gap, ITDS enhanced service quality, stabilized operations, and future-proofed the talent pipeline for its client.

If your organization is navigating unique technology challenges, ITDS is ready to provide tailored solutions to help you succeed.