Expert Engineering Uplift Lead – Enterprise Platform

Unleash transformation at the core of enterprise technology — lead engineering uplift initiatives that redefine reliability and performance!

Krakow-based opportunity with hybrid work model.

As an Expert Engineering Uplift Lead within our client's Enterprise Integration Platform team, you will be instrumental in shaping the future of a critical global technology function under HSBC’s Chief Technology Office. You will spearhead initiatives to enhance platform reliability, performance, automation, and developer experience, driving measurable improvements that elevate operational excellence across a complex enterprise environment.

Your main responsibilities:

• Lead the discovery of engineering uplift opportunities using telemetry, incident themes, customer feedback, and operational data to identify improvement areas.
• Translate complex problems into clear, measurable uplift initiatives with defined outcomes such as reduced incidents, increased deployment frequency, and improved reliability/SLOs.
• Collaborate with Product Owners and Architecture teams to prioritize and align uplift efforts with strategic goals.
• Provide technical guidance on solution options, standards, and best practices for uplift delivery.
• Drive adoption of engineering standards, peer reviews, quality controls, and release practices across the platform.
• Identify and eliminate delivery blockers by enhancing operational processes, dependency management, and governance.
• Define KPIs, create dashboards, and leverage data to inform decisions and demonstrate impact.
• Monitor and optimize process performance to meet objectives and accommodate unforeseen scenarios.
• Coach engineering teams through knowledge sharing, documentation, and hands-on support to foster a culture of continuous improvement.

You’re ideal for this role if you have:

• 7+ years of experience in enterprise technology environments with strong hands-on engineering credibility (software, platform, automation, SRE).
• Proven leadership in driving engineering improvement initiatives across multiple teams.
• Solid business analyst skills to elicit pain points, model processes, quantify impacts, and convert insights into actionable backlogs.
• Strong analytical abilities to interpret operational data and engineering metrics.
• In-depth knowledge of high-performing engineering team practices.
• Experience working within Agile frameworks.
• Ability to work independently and collaboratively within diverse, global teams.
• Excellent documentation, communication, and ownership mindset.
• Fluent command of English, comfortable working in multi-cultural and international settings.

It is a strong plus if you have:

• Experience supporting IT services underpinned by vendor software.
• Knowledge of reliability and operational excellence practices (SLOs, incident management, observability).
• Familiarity with improving developer experience through CI/CD maturity, automation, and self-service.
• Understanding of financial services compliance and risk management requirements.

Language Required for the role:

• Fluent in English (spoken and written).

Eligibility to work in Europe:

• Only candidates with an existing legal right to work in the European Union will be considered for this role.

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Interested? Apply now and include your CV (preferably in English) along with a statement confirming your consent to the processing and storage of your personal data.