Senior UX/UI Research & Design Specialist – Cybersecurity

Unleash innovation through user-centric design & research — redefine cybersecurity experiences!

Krakow-based opportunity with a hybrid work model, allowing up to 4 remote days per week.

As a Senior UX/UI Research & Design Specialist – Cybersecurity, you will be working for our client, a leader in cybersecurity solutions dedicated to enhancing user experience and protection on a global scale. You will focus on user research and problem understanding to craft intuitive, accessible, and impactful digital experiences for a worldwide network of users. This role offers a unique chance to drive meaningful innovation at the intersection of user needs and cybersecurity technology.

Your main responsibilities:

• Design, plan, and conduct qualitative and quantitative user research (interviews, surveys, usability testing) to gather deep insights.
• Analyze user behaviors, pain points, and needs, translating research findings into actionable design improvements.
• Develop research protocols, scripts, and questions to extract meaningful insights and validate user personas.
• Collaborate with stakeholders to prioritize research activities aligned with project goals and timelines.
• Define problem statements based on research insights to foster a shared understanding among cross-functional teams.
• Create journey maps, user flows, and empathy maps to illustrate user experiences and surface friction points.
• Advocate for user needs throughout the product lifecycle, ensuring usability and accessibility are central to design solutions.
• Conduct usability testing to validate and iterate on design prototypes.
• Maintain organized repositories of research data, personas, and problem statements for reference and ongoing updates.
• Monitor user feedback post-release to ensure solutions effectively address root problems and improve user satisfaction.
• Define success metrics for UX initiatives to assess impact on user experience and business objectives.
• Stay updated on UX/UI trends, tools, and best practices to continuously improve design and research processes.

You’re ideal for this role if you have:

• Bachelor’s degree in UX/HCI, cognitive psychology, graphic design, or a related field.
• At least 5 years of professional experience in UX/UI design with a strong focus on user research and problem-solving.
• Fluent command of English (both written and verbal).
• Proven experience conducting end-to-end user research.
• Hands-on expertise collaborating with cross-functional teams, such as product managers, developers, and stakeholders.
• A portfolio demonstrating at least three design projects involving complex applications.
• Proficiency in UX tools like Figma or Adobe XD.
• Experience creating low- and high-fidelity prototypes and wireframes.
• Strong communication, presentation, and stakeholder management skills.

It is a strong plus if you have:

• Familiarity with Agile and Scrum methodologies.
• Experience with HTML, CSS, JavaScript, or React.
• Background working within complex, technical, or cybersecurity-related industries.

Language Required for the role:

• Fluent English (both written and verbal).

Eligibility for the role:

• Only candidates with an existing legal right to work in the European Union will be considered for this role.

#MAKEYourCareerBETTER

Interested? Apply now and include your CV (preferably in English) along with a statement confirming your consent to the processing and storage of your personal data.