CRM Communication Specialist

Ignite customer engagement — craft compelling CRM communication strategies that drive impactful results!

100% remote work.

As a CRM Communication Specialist, you will be working for our client, a leader in digital marketing solutions, dedicated to creating effective, consistent, and engaging CRM communication that supports client needs and meets business objectives across digital channels. Join us to shape innovative communication campaigns that foster stronger customer relationships and unlock new growth opportunities.

Your main responsibilities:

• Develop and implement engaging CRM communication strategies aligned with client goals.
• Design and test tailored communication scenarios to optimize customer engagement.
• Collaborate with cross-functional teams within an Agile environment to deliver seamless solutions.
• Perform testing and quality assurance to ensure flawless delivery of communication campaigns.
• Conduct training sessions on CRM communication tools and best practices.
• Use your knowledge of customer business processes and product functionalities to enhance messaging.
• Manage and adapt communication content based on data insights and customer feedback.

You're ideal for this role if you have:

• Minimum of 2 years of experience in CRM communication or related fields.
• Solid knowledge of Adobe Experience Management or similar tools (basic level).
• Strong team collaboration and communication skills.
• Experience working within Agile methodologies.
• Knowledge of customer business processes and product features.
• Ability to design and implement communication scenarios and perform testing.

It is a strong plus if you have:

• Additional certifications in digital marketing or CRM.
• Experience in training or coaching teams.
• Fluency in Polish and a good command of English.

Language Required for the role: Polish (good command), English (communicative).

Eligibility to work in Europe: Only candidates with an existing legal right to work in the European Union will be considered for this role