Challenges
A leading European payment processor faced a significant skills shortage in Poland for the Way4 platform by OpenWay – a critical technology for payment processing operations. This shortage jeopardized project timelines, service quality, and the company’s strategic objective to standardize client implementations across Europe. Key challenges included:
- Limited availability of Way4 experts globally: Finding specialized talent familiar with the Way4 platform.
- Relocation and integration: Coordinating the relocation and seamless onboarding of specialists from overseas.
Solution
To overcome these challenges, ITDS developed an innovative, customized approach:
- Targeted Global Talent Sourcing: Identified a talent pool of experienced Way4 professionals in Indonesia, one of the few markets with former OpenWay consultants.
- Relocation and Onboarding: Facilitated the relocation of specialists to Poland, ensuring immediate project readiness.
- Sustainable Talent Development: Leveraged Way4 consultants to train in-house staff, creating a long-term talent pipeline.
Results
- Stabilized Operations: Providing immediate access to skilled Way4 experts, which minimized risks of project delays and staff turnover.
- Standardized Implementations: Enabling consistent, high-quality client implementations across Europe.
- Sustainable Expertise: Establishing in-house capabilities through training initiatives, reducing future dependency on external specialists.
Why ITDS?
- Innovative Sourcing Strategy:
Applying a creative and strategic approach to talent acquisition, ITDS identified niche expertise in a highly challenging market. Leveraging a global network, the team pinpointed experienced Way4 professionals in Indonesia, one of the few markets with former OpenWay consultants. Coordinating their relocation to Poland provided immediate access to specialized skills, minimizing project delays, mitigating risks associated with resource shortages, and stabilizing business operations.
- Commitment to Talent Sustainability:
Focusing on sustainable talent development rather than short-term solutions, ITDS emphasized building long-term skills within the client’s organization. Relocated Way4 consultants contributed directly to project success while mentoring in-house teams, transferring knowledge, and fostering a culture of continuous learning. This approach created a robust internal talent pipeline, reducing future dependence on external resources and enhancing the client’s long-term technological capabilities.
- Scalable Solutions: Initial placement of two experts expanded into a team of 12, continuously supporting project growth.
This collaboration demonstrates ITDS’s ability to tackle niche technology challenges through innovative recruitment strategies, expert team management, and sustainable talent solutions. By bridging the Way4 expertise gap, ITDS enhanced service quality, stabilized operations, and ensured long-term capability for its client.
Interested in our services?
Contact us at info@itds.pl for fast, reliable, and customized project team building for your business needs.
