Challenges
A leading player in the Polish banking sector needed to streamline and accelerate the processing of insurance documents required for mortgage approvals. The process had previously been manual, time-consuming, and highly error-prone, handled by over 100 employees.
Key challenges included:
- High operational workload and repetitive tasks;
- Non-standardized document formats making automation complex;
- Lack of real-time client communication on errors or missing data;
- Poor scalability amid rising mortgage application volumes.
Solution
To meet the client’s goals, ITDS assembled a specialized IT engineering team to implement a cloud-native automation solution powered by artificial intelligence, focused on intelligent document recognition and validation.
Key steps included:
- Designing a fully automated system to extract and validate key data points from property and life insurance policies (e.g. policy number, duration, address, coverage, and cession clauses), using AI-enhanced data processing;
- Implementing smart error detection and routing logic to notify clients or flag exceptions for manual handling;
- Smoothly integrating the automation engine with the core mortgage processing platform;
- Delivering the project in agile sprints with tight collaboration between stakeholders and engineers.
Results
- 91% automation rate – the vast majority of documents are now processed without manual input, enabled by AI-driven document interpretation;
- Workforce optimization – headcount was reduced from over 100 to approx. 20 employees, with no impact on service quality;
- Faster turnaround – clients now receive quicker feedback, improving the mortgage experience;
- Greater accuracy and compliance – systematic, AI-supported validation has significantly reduced human errors.
Why ITDS?
- Fintech expertise – years of experience delivering automation and digital transformation in complex banking environments;
- Agile delivery – IT engineering teams tailored to fast-changing business needs;
- Long-term value – a focus on building scalable, AI-enabled solutions that evolve with the client.
Interested in Our Services?
To get in touch with us, please send an email to info@itds.pl and experience fast and efficient project team building for your business needs.
