Challenges

An international provider of consumer credit services aimed to establish a new entity in the Spanish market, offering a full spectrum of financial products, including vehicle and household appliance financing, as well as personal loans. The project required smooth integration of the core banking system with external systems to enable client identification, AML profiling, and financial reporting.

The main challenges included:

• Developing a fully operational financial institution from scratch within a tight timeline.
• Ensuring integration between the core system and external applications.
• Bridging the gap between business expectations and technical implementation
• Collaborating effectively across international teams with diverse cultural and professional backgrounds.

Solution

To tackle these challenges, ITDS assumed the role of Product Owner for the core banking system and assembled a specialized team of five experts skilled in software integration, full-stack development, Oracle technologies, SME business analysis, and delivery management. Key steps included:

• System Integration Expertise: Ensuring smooth communication between the core banking system and external solutions for AML checks, client identification, and general ledger updates.
• Business Understanding: Leveraging deep industry knowledge to quickly grasp business requirements and translate them into technical solutions.
• Stakeholder Alignment: Conducting frequent meetings with end users to clarify expectations and resolve uncertainties.
• Technical Optimization: Enhancing database performance by optimizing SQL and PL/SQL queries, ensuring efficient data processing.
• Global Collaboration: Working with professionals across Europe while ensuring smooth coordination with end users in Spain.

Results

• Successful Market Entry: The newly established financial institution is now thriving in Spain.
• Operational Excellence: Delivering all project requirements on time despite complexity.
• Scalability & Growth: Expanding operations to employ over 200 people while maintaining strong financial performance.
• Improved System Efficiency: Optimizing Oracle database performance, enhancing overall operational effectiveness.

Why ITDS?

• Expert-Level Consulting: Established a comprehensive end-to-end delivery team, spanning roles from Delivery Manager/Project Manager to developers, ensuring smooth project execution and efficiency
• Proven Adaptability: Aligning with a fast-paced, multinational environment while ensuring compliance with local Spanish regulatory requirements.
• Commitment to Excellence: Strengthening collaboration to play a pivotal role in establishing a robust financial institution from the ground up.

This project highlights ITDS’s expertise in helping financial institutions successfully grow their business through expert consulting and efficient technology integration.

Interested in Our Services?
To get in touch with us, please send an email to info@itds.pl and experience fast and efficient project team building for your business needs.

Challenges

A leading global banking group, operating in several European countries, relied on the Cassiopae (SBS) system for managing its leasing operations. As part of their effort to optimize system performance and support the integration of Cassiopae across Spain, Germany, and France, the client turned to ITDS for support. ITDS was tasked with ensuring the smooth integration of the system, providing ongoing technical assistance, and eventually establishing a Center of Excellence (CoE) to ensure the system’s long-term success. The project faced the challenge of coordinating across multiple countries with distinct operational requirements, all while maintaining optimal performance and system stability.

Solution

To meet the client’s objectives, ITDS adopted an agile approach and executed a series of actions to ensure smooth integration and optimal performance of the Cassiopae system. Key steps included:

• Agile Methodology: Implementing a modern agile process for better project management.
• System Stability and Reliability: Maintaining the system’s smooth operation with minimal downtime – only a few hours per year – it is a significant achievement in the industry.
• Efficient Issue Resolution: Handling incoming support requests effectively, with 80% of inquiries related to support rather than system errors, reflecting system stability and the quality of support services.
• Support Across Multiple Countries: Coordinating tasks and requirements for the integration of the system across three countries, adapting to different environments while maintaining consistent performance standards.

Results

• Agile Success: Completing 11 sprints in 2023, resolving nearly 400 tickets, ensuring continuous system improvements and rapid issue resolution.
• Enhanced System Stability: The Cassiopae system exhibited outstanding stability with minimal downtime – only a few hours throughout the year.
• Proactive Support: With an 80:20 support-to-error ratio, requests were efficiently addressed, contributing to high client satisfaction.
• Center of Excellence: Establishing a CoE to provide ongoing support and drive continuous improvements, ensuring the system’s long-term success.

Why ITDS?

• Functional & technical Expertise: ITDS’s deep understanding of leasing management systems and proven experience in handling complex integrations set the company apart from competitors.
• Agile Adaptation: ITDS’s ability to quickly adapt to challenges and proactively solve problems was essential to meeting the client’s evolving needs.
• Dedicated Support: The establishment of the CoE ensured continuous system improvements, demonstrating ITDS’s commitment to delivering support and long-term success.

ITDS successfully managed critical systems, provided effective technical support, and adapted quickly to challenges. By implementing agile methodologies and maintaining a focus on continuous improvement, ITDS ensured the Cassiopae system’s long-term success. This project underscores ITDS’s expertise in handling complex integrations and supporting international operations, cementing its reputation as a trusted partner for leading global organizations in need of robust IT solutions.

Interested in our services?
To learn more about how ITDS can support your leasing management system or any other IT needs, contact us at info@itds.pl for efficient project team building and ongoing support.

Challenges

A French technology company specializing in innovative electronic payment solutions partnered with ITDS to enhance its IT operations. The project aimed to optimize collaboration between multiple stakeholders, including the client, its business partner in phone and electronic device distribution, and end customers. The client’s wide-ranging services – spanning payment terminals, gateways, online and mobile systems, and payment management software – required precise coordination to cater to various industries, with a focus on retail.

Additionally, managing a large backlog of tasks within a short time frame posed a significant challenge, particularly given the high expectations for technical expertise and direct client interaction. Achieving this balance was critical to ensuring the successful delivery of the project while maintaining high consumer satisfaction levels.

Solution

ITDS met the client’s expectations by assembling a team of experts who provided critical support across multiple areas of the project. Key actions included:

• Critical Role Management: The IT engineers assumed key responsibilities in managing database configurations, handling commercial aspects, and offering technical support.
• Product Ownership: Acting as Product Owners, they oversaw critical project areas, ensuring timely delivery and alignment with client objectives.
• Multilingual Communication: One specialist, fluent in Portuguese, French, and English, facilitated smooth communication with all stakeholders, overcoming language barriers and ensuring clarity in every phase of the project.
• Hands-On Engagement: To better understand the end-users’ needs, the team visited three retail locations in Portugal, gaining direct insights into customer preferences and requirements.

Results

• Successful Backlog Management: Despite the tight deadline, the team effectively completed the backlog within three months, helping the client stay on track.
• Enhanced Client Collaboration: ITDS’s specialists played a crucial role in fostering smooth collaboration between the client, its partner, and end customers, ensuring all parties worked together efficiently.
• High Consumer Satisfaction: The project’s successful execution contributed to maintaining high satisfaction levels among end consumers, ensuring the client’s continued success in the competitive market.

Why ITDS?

• Expertise in Niche Roles: ITDS provided specialists who combined technical expertise with the ability to interact directly with end-users, setting us apart from other outsourcing firms.
• Tailored Approach: Our team understood the client’s unique requirements and delivered customized solutions that addressed their specific needs, ensuring optimal results.
• Commitment to Excellence: ITDS ensured the completion of the project’s critical backlog while maintaining high service quality, which was key to achieving the client’s objectives and customer satisfaction.

This project underscores ITDS’s ability to deliver tailored outsourcing solutions, combining both technical expertise and interpersonal skills to help our clients excel in their respective industries.

Interested in our services?
To find out how ITDS can support your project, contact us at info@itds.pl for efficient team building and customized IT solutions.

Challenges

An international provider of fund management solutions and regulatory reporting services sought to develop the most comprehensive and technologically advanced platform in the asset management industry. The project required a robust infrastructure designed to deliver exceptional reliability, scalability, and security while supporting geographically dispersed teams in a rapidly evolving environment.

The key challenges included:

• Balancing Scalability and Security: Crafting a scalable platform for a global user base while adhering to stringent security protocols.
• Streamlining Global Collaboration: Coordinating efforts across multiple regions posed logistical and communication hurdles.
• Adapting to Rapid Change: The dynamic nature of asset management demanded continuous innovation and responsiveness to emerging technologies.

Solution

To address these challenges, ITDS deployed a specialized team of five experts proficient in DevOps, SecOps, and Kubernetes. Our consultants worked within an international framework, closely collaborating with development and business units worldwide to ensure alignment with project goals.

Key initiatives included:

• Designing and Implementing Scalable Solutions: Enhancing system scalability and reliability through advanced technological frameworks.
• Introducing State-of-the-Art Security Measures: Meeting the highest security standards to protect sensitive financial data.
• Process Optimization: Leveraging innovative technologies to streamline operational efficiency.

Our smooth communication and precise coordination ensured that every milestone was achieved without compromising quality or timelines.

Results

• Robust Infrastructure: Delivering a platform that seamlessly combined scalability, reliability, and security.
• Enhanced Global Collaboration: Improving coordination among international teams, driving faster and more effective development cycles.
• Future-Ready Platform: Establishing a strong foundation for further innovation and growth in the asset management sector.

Why ITDS?

• Technical Expertise: Proven capabilities in DevOps, SecOps, and Kubernetes ensured the successful delivery of complex technological solutions.
• Client-Centric Approach: Close collaboration with global teams enabled alignment with the client’s strategic vision.
• Proven Track Record: Expertise in delivering transformative platforms that simplify fund management processes and enable future business growth.

This partnership underscores ITDS’s ability to deliver tailored, high-performance solutions that address complex challenges, drive efficiency, and foster innovation.

Interested in our services?
To learn more about how ITDS can help with your IT projects, contact us at info@itds.pl for fast and efficient project team building and customized IT solutions.

When a top UK asset finance provider decided to implement a cloud-based lending and leasing platform, smooth integration became essential. A Salesforce-based application originally developed for the US market, required significant customization to align with European and British asset finance regulations. The objective was to optimize the origination process, incorporating advanced credit analysis, automated document generation, and streamlined workflow management while ensuring full integration with the existing back-office system.

Challenges

Following the decision to implement the new system, several key challenges had to be addressed to ensure a smooth transition:

• Adapting the platform to UK and European financial regulations, including VAT compliance and asset finance-specific requirements.
• Enhancing operational efficiency by automating workflows and refining credit assessment capabilities.
• Ensuring continuous integration with the existing back-office system to enable accurate and real-time data synchronization.
• Executing the implementation within an Agile framework, utilizing Scrum methodology with bi-weekly sprints to drive iterative improvements.

Solution

To achieve these objectives, ITDS’s team of specialists developed a structured approach, focusing on key implementation strategies:

• Local Market Alignment: Configuring the platform to align with UK asset finance regulations, ensuring VAT compliance, and refining the origination processes.
• Critical Processes Automation: Developing automated workflows for credit analysis, document generation, and contract management to improve efficiency.
• Efficient system Integration: Establishing a reliable connection with the back-office system, enabling smooth data flow and reducing manual intervention. Integration with 3rd party source such as Companies House, Experian, HPI Check and CAP HPI, Doc1, DocuSign and others
• Continuous Feedback Loop: Engaging with key stakeholders and end-users throughout the process to refine system functionality based on real-world usage and evolving business needs.

Results

• Successful System Deployment: The implemented solution was fully customized to meet the unique requirements of asset finance origination in the UK.
• Enhanced Operational Efficiency: Automated processes significantly reduced manual workload, improving overall credit assessment and contract origination timelines.
• Smooth System Connectivity: Full integration with the back-office infrastructure ensured accurate data synchronization and minimized processing delays.
• Faster SLAs: Improved automation led to faster contract origination and enhanced overall operational performance.

This project demonstrates ITDS’s ability to drive digital transformation through expert system integration, automation, and compliance-driven customization, enabling asset finance providers to operate with increased efficiency and precision.

Interested in Our Services?
To get in touch with us, please send an email to info@itds.pl and experience fast and efficient project team building for your business needs.