Client Onboarding Officer

Start your career in the banking industry with one of the largest private bank in the world!

Warsaw based position in hybrid model of work

As a Client Onboarding Officer, you will join the team of our client, one of the largest Private Bank in the world. This role requires a strong understanding of account structures and ability. When application pack is received, Account Maintenance Team will validate documents and revert to client with full resolution orientated guidance where gaps are identified for best client experience.

Your main responsibilities: Facilitate direct client, friendly guidance on CPB policy / regulatory driven requirements during or after client meetings to get it right first time

• Preparation of and sharing of full documentation customized to structure and account permutation involved for a seamless client experience
• Building KYC client profiles based upon information obtained from the clients and from official public sources
• Ensuring strong KYC data is collected from client
• Proceed to perform all necessary background checks such as Factiva
• Where a client profile requires escalated approvals, specialist will proactively prepare suitable write ups to help senior approvers understand reason for escalation and due diligence carried out to mitigate any applicable risk
• Work to reduce the end-to-end account delivery cycle time
• Proactively manage banker and client expectations on delivery of accounts
• Participate in process improvement & regulatory reviews

You’re ideal for this role if you have:

• 1+ years of experience in technical writing, documentation, or a related field
• A good understand of KYC/Compliance
• Experience with documentation tools (e.g., Microsoft Word, MadCap Flare, Confluence) is a plus
• A keen eye for detail and a commitment to high-quality written work

#GETREADY  to meet with us!

We would like to meet you. If you are interested please apply and attach your CV in English or Polish, including a statement that you agree to our processing and storing of your personal data. You can always also apply by sending us an email at recruitment@itds.pl.

Internal number #5414