Cultivating Customer Satisfaction: Navigating Backlog Management and Customer Engagement in Electronic Payment Solutions

Pedro Pedroso – an IT Product Owner with technical expertise who has large experience in multicultural IT projects and focused his career working for the francophone market for financial institutions such as banks, credit consumer institutions, renting companies and also in the energy sector.

We take pride in having supplied our client — a French technology company specializing in innovative electronic payment solutions and transaction management — with two highly skilled and experienced professionals  who, despite tight deadlines, managed the backlog flawlessly.

Our client’s offerings span various electronic payment services, including payment terminals, gateways, online and mobile payment systems, and payment management software, catering to industries such as retail. Their foremost priority is customer experience. They partnered with a distributor specializing in phones and similar devices, aiming for seamless and efficient collaboration, and ensuring high customer satisfaction.

Our IT engineers not only handled database configurations, commercial aspects, and support but also assumed the role of Product Owners. One of our specialists was fluent in Portuguese, French, and English, which posed a significant advantage. Besides providing technical expertise, he proactively engaged with customers, visiting three stores in different locations in Portugal to directly understand their needs and preferences regarding payment systems.

The equipment rental project was an innovative endeavor for our client, and they were delighted to have such dedicated specialists on board, committed to delivering top-notch service and ensuring customer satisfaction. Within just three months, the entire backlog process was successfully completed.