Senior Production Support Specialist

Industry

Industry

Banking
Industry

Seniority

Senior
Industry

Methodology

Agile
Scrum
Industry

Location

Krakow
Industry

Type of Work

Hybrid
Remote
Industry

Language

English
Industry

Tech stack

PLSQL
SQL
TSQL (MsSQL)
  • Krakow
16 000-21 000 zł netB2B

Help us provide technical expertise in supported systems to global business users!

Krakow-based opportunity with the possibility to work 100% remotely!

As a Senior Production Support Specialist you will join the EU International Application Support team, which provides the Second line support on Local and Regional Applications for countries in Continental Europe. The Technology Services Europe Center was created to provide full life-cycle software manufacturing, deployment and business support services.

Your main responsibilities:

  • Development & support in all aspects of the selected IT systems and applications
  • Day-to-day maintenance and proactive monitoring of production services and environments
  • New functionality/product deployment and changes to existing solutions
  • Providing technical expertise in supported systems to Business users
  • Adhering to all service level agreements and metric requirements at all times
  • Assistance on audit and operational controls related activities
  • Highlight problems/blockages and take the initiative to suggest ideas to change and improve processes
  • Assist site management in providing solutions for new initiatives/business & revenue improvements
  • Adhering to all service level agreements and metric requirements at all times
  • Strong emphasis on the maintenance of an effective and rigid control environment ensuring quality is never compromised
  • Expected to develop a strong working relationship with the business users and management in all supported sites, project, implementation, analyst and deployment teams

You’re ideal for the role if you have:

  • Detailed knowledge and past experience in MS SQL Server (T-SQL, SSIS, SSRS)
  • Experience in developing or supporting customer-facing applications
  • Ability to learn new technologies and procedures very quickly
  • Excellent analytical skills, with the ability to multi-task and manage multi-users/sites
  • Ability to work independently and take responsibility
  • Interpersonal and organizational skills

It is a strong plus if you have:

  • Knowledge of chosen backend technology will be added advantage (C# .Net or Java)
  • Knowledge and past experience in Internet Information Services (IIS)
  • Ability to work within an international environment
  • Ability to work under time and stress pressure
  • Ability to continuously provide a high quality of service and achieve customer satisfaction and ensure that necessary internal policies are fully executed

We would like to meet you. If you are interested please apply and attach your CV in English or Polish, including a statement that you agree to our processing and storing of your personal data. You can always also apply by sending us an email at recruitment@itds.pl.

Internal number #3215

Benefits

Access to +100 projects
Access to Healthcare
fintech-delivery
Access to Multisport
Training platforms
Access to Pluralsight
Make your CV shine
B2B or Permanent Contract
Flexible & remote work
Flexible hours and remote work

Apply for this job now




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