Support Analyst – Banking Operations & IT Infrastructure

Unleash the power of support — drive stability and innovation in a global banking environment!

Warsaw-based opportunity with hybrid work model (3 days per week in the office).

As a Support Analyst – Banking Operations & IT Infrastructure, you will be working for our client, a global financial services leader providing innovative solutions to millions of customers worldwide. You will be part of a dynamic team supporting a wide portfolio of business-critical applications, ensuring their stability, compliance, and smooth operation. This role involves close collaboration with application managers and users, focusing on incident management, release coordination, and troubleshooting. You will play a key role in maintaining healthy and secure production environments while continuously enhancing operational efficiency and security.

Your main responsibilities:

• Perform L1 production support activities for a portfolio of applications
• Manage and process L1 PROD incidents related to supported applications
• Maintain the PROD incident queue with focus on timely resolution
• Provide technical and business support for users and application managers
• Coordinate application PROD releases, testing, and deployment into production
• Conduct business continuity testing and support infrastructure maintenance
• Perform post-release checkouts after application releases and updates
• Develop and maintain accurate technical support documentation
• Analyze applications to identify risks, vulnerabilities, and security issues

You're ideal for this role if you have:

• Around 2 years of experience in application production support or development
• Knowledge of the software development lifecycle
• Basic understanding of technology platforms and infrastructure (Linux, Windows Packaging, Weblogic, Websphere, SQL, Oracle, MQ, NDM)
• Understanding of information security aspects
• Experience working as part of a project team in Waterfall or Agile environments
• Ability to plan and organize workload effectively
• Basic business knowledge or understanding of financial markets and products
• Strong troubleshooting and analytical skills
• Excellent communication and collaboration abilities
• Fluency in English

It is a strong plus if you have: (optional)

• Additional certifications or experience in cloud & infrastructure skills

#GETREADY to meet with us!
If you are interested, please apply and attach your CV in English or Polish, including a statement that you agree to our processing and storing of your personal data. You can also apply by sending your CV to cv-recruitment@itds.pl.