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Windows Infrastructure Support Engineer

  • Remote
  • English
  • Other
  • Regular

Join us, and embrace the challenge of enhancing IT ecosystems!

Warsaw-based opportunity with the possibility to work fully remotely!

As a Windows Infrastructure Support Engineer, you will be working for our client, a leading global technology solutions provider, contributing to a project aimed at optimizing IT infrastructure across multiple regions. Your role entails providing specialized support for Intune Endpoint Manager (MEM) Autopilot processes, Azure Active Directory management, and advanced-level troubleshooting for Windows 11 technical issues. You’ll collaborate with stakeholders, manage ServiceNow support tickets, create knowledge base articles, and serve as the Single Point of Contact for level 3 inquiries.

Your main responsibilities:

  • Supporting backend activities in MEM for Windows device enrollment via Autopilot
  • Providing Azure Active Directory device management support
  • Troubleshooting technical problems with Windows 11 at an advanced level
  • Handling ServiceNow support tickets from end-users
  • Creating Knowledge Base articles for MEM and Windows 11 topics
  • Collaborating on delivery for Browser Frontend technologies at SAP
  • Creating and updating baseline settings documentation for all browsers across platforms
  • Conducting meetings with lines of Business/program managers and stakeholders
  • Opening advisory and incidents tickets with vendors
  • Maintaining Intune CSP and informing management about changes before deployment

You’re ideal for this role if you have:

  • More than 3 years of IT experience with a minimum of 2 years in Windows 11 support
  • Expert knowledge of Windows 11 and Windows device configuration
  • Hands-on experience with Microsoft Endpoint Manager device enrollment using Autopilot process
  • Knowledge of: MEM Win32 applications, Azure Active Directory, PowerShell, SCCM
  • Bachelor’s Degree in Computer Science, Information Technology, or Engineering
  • Fluent English
  • Excellent communication, problem-solving, and technical documentation skills
  • Proactive, independent, and analytical thinking abilities
  • Strong customer focus and multitasking abilities
  • Ability to learn new skills and technologies quickly
  • Team player mindset for effective coordination across various team members and time zones

It is a strong plus if you have:

  • Professional education or equivalent certification in Windows 11 or Microsoft Azure

#GETREADY  to meet with us!

We would like to meet you. If you are interested please apply and attach your CV in English or Polish, including a statement that you agree to our processing and storing of your personal data. You can always also apply by sending us an email at

Internal number #5069

Internal number #5069


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B2B or Permanent Contract
Flexible & remote work
Flexible hours and remote work