Major Incident Manager

Conquer Critical Incidents and Become a Major Incident Management Champion!

Warsaw-based opportunity with the possibility to work in hybrid model

As a Major Incident Manager, you will drive the activities related to the Major Incident Management process for the bank franchise critical applications and business services. You will collaborate directly with our business and client facing partners through your leading, commanding, and controlling major incidents where financial, reputation, and/or legal/regulatory impact to the bank’s exists.

Your main responsibilities: Providing EMEA shift coverage in a 24x7x365 operational team

• Extensive experience leading and managing high severity major incidents in a time critical environment
• End to End ownership of major incidents with aim to minimize the time to restore the services
• Ensure all Major Incidents are communicated in executive technology and business-centric terms within the defined metrics
• Excellent verbal and written communication skills with the ability to analyze, articulate and present complex issues clearly and concisely
• Knowledge of incident management best practices as part of continuous service improvement to improve and enhance the process
• Experience in using service management toolsets like Service Now or SaaS to log and manage incidents

You’re ideal for this role if you have:

• A minimum of 2 year in experience in major incident Management or service management functions
• A relevant educational background and certifications like ITIL combined with practical best practise process experience
• Fluent in English. Proficiency in Spanish is a plus but not mandatory
• A highly motivated self-driven approach with a positive can-do attitude, with the ability to keep a perspective on the bigger picture and necessary details to ensure continuous improvements
• Stakeholder management skills on several organizational levels including peers, business users, service owners, and executives
• Intermediate knowledge of MS Excel, PowerBI, Tableau is a plus

#GETREADY  to meet with us!

We would like to meet you. If you are interested please apply and attach your CV in English or Polish, including a statement that you agree to our processing and storing of your personal data. You can always also apply by sending us an email at recruitment@itds.pl.

Internal number #5416