Senior Production Engineer

Join us, and be part of revolutionizing financial technology worldwide!

Krakow-based opportunity with the possibility to work 80% remotely!

As a Senior Production Engineer, you will be working for our client, a leading financial institution, within the Payments IT department. The Production Support Team is responsible for the technical operations of Global Payments Execution, Messaging & Orchestration, and Sanctions & Investigation services. Operating based on Site Reliability Engineering principles, the team manages a mission-critical environment across various technologies. With a focus on real-time demands, our key business drivers are platform availability and service stability, making this role crucial for maintaining operational excellence.

Your main responsibilities:

• Provide comprehensive day-to-day Production Support services, including resolving live incidents and conducting post-resolution problem management activities
• Offer technical expertise in identifying the root cause of major system problems
• Install new software releases provided by vendors and implement locally developed solutions using scripting languages such as Shell, Java, Bash, Python, or Perl
• Support various testing activities related to new implementations
• Collaborate with stakeholders globally and review, design, and re-engineer processes using new technologies to enhance performance
• Design and drive the implementation of service offerings, capability uplifts, and process improvements
• Evaluate, develop, and apply appropriate tools to analyze the architecture
• Participate in validating data, development, implementation, and testing activities
• Perform data analysis of key problem areas to assist in root cause analysis and identify data anomalies
• Contribute productively to team objectives, supporting or leading activities to achieve shared goals

You’re ideal for this role if you have:

• Experience in Oracle (SQL)  queries and optimization, Linux commands, and Bash/Python scripting
• Proficiency in high-frequency change, including the adoption, engineering, and execution of automated CI/CD pipelines
• Strong understanding of technology layers in the application landscape, storage, OS, network, and database
• Demonstrable excellent spoken and written communication skills across global organizations
• Proven triage capability under pressure, with the ability to make strong priority judgments at runtime
• Technical curiosity with a progressive interest in modern engineering disciplines and techniques
• Understanding of customer needs and delivering excellent customer service
• Ability to make prompt and practical business decisions, even in times of ambiguity, considering various perspectives and taking responsibility for outcomes
• Experience in Agile/DevOps environments and assisting in production support

It is a strong plus if you have:

• Experience in Payments

#GETREADY  to meet with us!

We would like to meet you. If you are interested please apply and attach your CV in English or Polish, including a statement that you agree to our processing and storing of your personal data. You can always also apply by sending us an email at recruitment@itds.pl.

Internal number #4931