Senior Technical Business Analyst – MFA and IAM Expertise

Unleash innovation in identity security — shape the future of passwordless and phishing-resistant authentication!

Krakow-based opportunity with hybrid work model (up to 4 remote days per week).

As a Senior Technical Business Analyst – MFA and IAM Expertise, you will be working for our client, a global leader in cybersecurity and identity management solutions. You will play a pivotal role in driving the deployment of advanced MFA technologies, including FIDO-based approaches, supporting large-scale global initiatives. This is a unique chance to influence cutting-edge security solutions and accelerate your career in a dynamic, forward-thinking environment.

Your main responsibilities:

• Lead requirement sessions through workshops and interviews, capturing detailed documentation and managing ongoing changes.
• Facilitate gap analysis, translating findings into epics, user stories, acceptance criteria, and traceable requirements.
• Support technology assessments with service owners, documenting requirements, constraints, and impacts related to MFA, passwordless, and FIDO adoption.
• Collaborate with business units, IT, IAM specialists, cybersecurity teams, and operations to gather aligned requirements.
• Present project progress, key decisions, and outcomes in stakeholder forums, effectively communicating complex concepts to technical and non-technical audiences.
• Produce and maintain process maps, user journey documentation, and current vs. future state flows for MFA solutions, including exception and fallback procedures.
• Work with project managers and IAM teams to support scope definition, dependencies, and planning for proofs of concept, pilots, and global rollouts.
• Support large global deployment initiatives — including readiness planning, communications, training, operational impact analysis, and cutover strategies.
• Maintain programme documentation in Confluence and Jira, and develop dashboards, reports, and visualizations using Power BI and Excel.
• Track project actions, RAID log entries, and decisions to ensure momentum, transparency, and audit readiness.

You're ideal for this role if you have:

• At least 3 years of experience as a Business or IT Analyst in an IT environment.
• Strong analysis and process mapping expertise.
• Proven experience supporting large global deployments, especially of MFA or authentication solutions.
• Worked closely with engineers, developers, and operational teams.
• Confident in engaging senior stakeholders, and able to challenge and clarify complex requirements.
• Proactive, self-sufficient, and able to manage multiple priorities effectively.
• Familiarity with Jira and Confluence, with an aptitude for improving team workflows.
• Knowledge of MFA and phishing-resistant authentication, including FIDO-based approaches.

It is a strong plus if you have:

• Financial services experience, particularly within banking or insurance sectors.
• Experience working with international, cross-functional teams.
• Data skills including cleansing, mapping, and transforming data to support stakeholder communication.

Language Required for the role:

• Fluent English (good command required).

Eligibility to work in Europe:

• Only candidates with an existing legal right to work in the European Union will be considered for this role.

#MAKEYourCareerBETTER

Interested? Apply now and include your CV (preferably in English) along with a statement confirming your consent to the processing and storage of your personal data.