IT Helpdesk Specialist

Join Our Team and Be the Tech Hero Behind Seamless IT Support!

Warsaw or Kraków-based opportunity!

As an IT Helpdesk Specialist, you will be working for our client, a leading company in the media and entertainment sector, providing technical support to end users. You will serve as the first point of contact for users experiencing IT-related issues, ensuring quick and efficient resolution within established SLAs. You will collaborate closely with cybersecurity teams, service technicians, and second and third-line support to continuously improve IT services and provide an optimal user experience.

Your main responsibilities: Provide technical support to end users for software, hardware, and network issues

• Maintain IT security standards in collaboration with cybersecurity teams
• Troubleshoot and resolve IT incidents and service requests according to SLAs
• Manage user rights and groups within Active Directory
• Plan and implement software and hardware update policies
• Support specialized IT systems as part of first-line Helpdesk support
• Prepare, configure, and secure IT equipment and accessories
• Manage IT inventory, including hardware, software licenses, and accessories
• Assist users both remotely and on-site in Warsaw and Kraków

You’re ideal for this role if you have:

• 3+ years of experience in an IT Helpdesk or technical support role
• Strong troubleshooting skills in Windows operating systems and common software applications
• Familiarity with ISO 9001, ISO 27001, or equivalent industry certifications
• Experience managing user accounts and permissions in Active Directory
• Familiarity with ITIL framework and incident management processes
• Ability to diagnose and resolve LAN and WiFi connectivity issues
• Experience working with IT security policies and best practices
• Experience collaborating with external vendors for hardware and software support
• Willingness to continuously improve IT support processes and contribute to knowledge base development
• Strong communication skills in Polish and English

#GETREADY  to meet with us!

We would like to meet you. If you are interested please apply and attach your CV in English or Polish, including a statement that you agree to our processing and storing of your personal data. You can always also apply by sending us an email at recruitment@itds.pl.

Internal number #6434