IT Service Owner and IT Service Manager

Join us, and optimize service delivery through cutting-edge technology!

Krakow-based opportunity with the possibility to work 80% remotely!

As an IT Service Owner and IT Service Manager, you will be working for our client, a leading global institution focused on delivering innovative process automation, enterprise document management, and customer communication solutions. This role will support internal operations by managing and improving IT services, collaborating with business and technology teams across Europe and globally. You will oversee IT services, ensure adherence to key performance indicators (KPIs), and contribute to overall service strategy, focusing on high-level support, governance, and continuous improvement.

Your main responsibilities:

• Acting as the main point of contact for IT service management and ownership
• Overseeing service lifecycle phases including strategy, design, transition, and continual improvement
• Coordinating service reviews, resilience tests, and stakeholder communication
• Ensuring services adhere to SLAs and maintaining high-quality standards
• Providing consultancy on service management best practices and principles
• Offering functional support for ServiceNow, including dashboard creation and query resolution
• Collaborating with global teams to manage service tools and deliver governance-based reporting
• Participating in Change Advisory Board meetings and ensuring change management standards are met
• Managing incidents, problems, and change management processes using ServiceNow
• Maintaining service inventory and updating system information regularly

You’re ideal for this role if you have:

• Strong analytical and lateral thinking abilities
• Experience in IT Service Management, especially in Change, Incident, and Problem Management
• Good knowledge of ITIL methodologies, particularly in Service Continuity, Information Security, and Service Level Management
• Expertise in using ServiceNow for service management processes
• A team player with adaptability to a fast-changing environment
• Basic knowledge of IT technologies and their operational environments
• Ability to work in an international, diversified team
• Proven ability to develop or support customer-facing applications
• Strong collaboration skills and ability to build relationships across teams
• Fluent English

It is a strong plus if you have:

• Fluent French or German
• Experience with IT configuration management tools such as Confluence
• Knowledge of workflow automation, document management, or related solutions

#GETREADY  to meet with us!

We would like to meet you. If you are interested please apply and attach your CV in English or Polish, including a statement that you agree to our processing and storing of your personal data. You can always also apply by sending us an email at recruitment@itds.pl.

Internal number #5831