Challenges

A leading player in the Polish banking sector needed to streamline and accelerate the processing of insurance documents required for mortgage approvals. The process had previously been manual, time-consuming, and highly error-prone, handled by over 100 employees.
Key challenges included:

• High operational workload and repetitive tasks;
• Non-standardized document formats making automation complex;
• Lack of real-time client communication on errors or missing data;
• Poor scalability amid rising mortgage application volumes.

Solution

To meet the client’s goals, ITDS assembled a specialized IT engineering team to implement a cloud-native automation solution powered by artificial intelligence, focused on intelligent document recognition and validation.

Key steps included:

• Designing a fully automated system to extract and validate key data points from property and life insurance policies (e.g. policy number, duration, address, coverage, and cession clauses), using AI-enhanced data processing;
• Implementing smart error detection and routing logic to notify clients or flag exceptions for manual handling;
• Smoothly integrating the automation engine with the core mortgage processing platform;
• Delivering the project in agile sprints with tight collaboration between stakeholders and engineers.

Results

• 91% automation rate – the vast majority of documents are now processed without manual input, enabled by AI-driven document interpretation;
• Workforce optimization – headcount was reduced from over 100 to approx. 20 employees, with no impact on service quality;
• Faster turnaround – clients now receive quicker feedback, improving the mortgage experience;
• Greater accuracy and compliance – systematic, AI-supported validation has significantly reduced human errors.

Why ITDS?

• Fintech expertise – years of experience delivering automation and digital transformation in complex banking environments;
• Agile delivery – IT engineering teams tailored to fast-changing business needs;
• Long-term value – a focus on building scalable, AI-enabled solutions that evolve with the client.

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To get in touch with us, please send an email to info@itds.pl and experience fast and efficient project team building for your business needs.

Challenges

A leading insurance group in Central and Eastern Europe sought to integrate and migrate systems following the merger of AXA and UNIQA. The project involved managing a complex, large-scale IT transformation that required assembling a team of experienced Java developers. Seamlessly integrating and migrating these systems was critical to maintaining service continuity, supporting ongoing operations, and achieving strategic growth objectives in a highly competitive market.

Solution

To address the client’s unique and demanding requirements, ITDS provided a tailored team of Java developers, delivering critical expertise and agile execution. Key actions taken during the project included:

• Team Assembly: Leveraging a strong talent network, ITDS promptly formed a team with deep experience in the insurance sector and technical expertise in web application development, containers, and web services.
• Rapid Candidate Delivery: Presenting qualified candidates within 3-5 days minimized delays and helped meet tight project deadlines, ensuring swift progress from the initial planning stages.
• Bilingual Communication: Simplifying cross-functional collaboration between the client’s technical and business teams by providing developers who were fluent in both Polish and English..
• Risk Mitigation: Implementing robust engagement strategies, including regular satisfaction assessments and providing dedicated support, reduced potential risks related to team stability and ensured continuity.

Results

• Fast Team Setup: The fully assembled team was in place within days, keeping the project on schedule and maintaining momentum.
• Successful System Integration: The integration and migration of AXA and UNIQA systems were completed smoothly, achieving alignment with the client’s strategic goals and ensuring operational efficiency.
• Seamless Communication: Bilingual developers enhanced collaboration, eliminating language barriers and fostering effective communication between all project stakeholders.
• Reduced Turnover Risk: Proactive measures led to improved team satisfaction, reducing turnover and minimizing disruptions throughout the project lifecycle.

Why ITDS?

• Rapid Delivery: A fast response time, with candidates delivered in as little as 3-5 days, ensured the project stayed on track from the outset.
• Industry Expertise: Developers with specific insurance sector knowledge brought valuable insights, making them highly suited for the integration and migration tasks.
• Fluent Communication: Bilingual professionals enabled smooth coordination between technical and business teams, fostering a collaborative working environment.
• Talent Retention: Regular engagement and continuous support reduced turnover risk, securing the long-term success of the project.

This collaboration between ITDS and one of the leading insurance groups in Central and Eastern Europe showcases the ability to deliver specialized, flexible, and high-performing teams tailored to meet complex integration challenges. By assembling a team of experts with deep industry knowledge, delivering candidates within an exceptionally short timeframe, and maintaining proactive talent engagement strategies, ITDS ensured a successful system integration following the merger of AXA and UNIQA. The results highlight ITDS’s capacity to drive efficiency, mitigate risk, and support strategic goals in dynamic and highly regulated industries.

Interested in our services?
Contact us at info@itds.pl for fast, reliable, and customized project team building for your business needs.