Mid-Level AI Platform Onboarding Project Manager

Empower digital transformation by streamlining AI platform onboarding and driving operational excellence.

Krakow-based opportunity with hybrid work model (up to 3 days remote per week).

As a Project Manager, you will be working for our client, a leading technology enterprise dedicated to advancing AI infrastructure and platform support. This role involves coordinating user onboarding, supporting platform operations, and ensuring smooth communication between engineering teams and platform users. Join us to help shape innovative AI solutions and accelerate your career growth in a dynamic environment.

Your main responsibilities:

• Manage support channel operations, responding to user queries, triaging issues, and ensuring timely, clear communication.
• Coordinate end-to-end onboarding and access requests, engaging with users to understand their needs, guiding them through onboarding steps, and tracking progress to resolution.
• Capture and translate onboarding requirements, including use cases, data needs, environment setup, and governance procedures, into actionable tasks.
• Log, monitor, and follow up on bugs and platform issues across engineering and support teams, driving progress and ensuring issue closure with proper documentation.
• Track onboarding and support metrics, maintain SLA adherence, and provide regular updates to stakeholders on progress, blockers, and timelines.
• Continuously improve onboarding artifacts, such as FAQs, templates, and dashboards, and identify recurring process issues for ongoing enhancement.
• Support stakeholder engagement and communication, managing expectations effectively and facilitating a solutions-oriented approach.

You’re ideal for this role if you have:

• At least 3 years of experience in project management, business analysis, or support in software or enterprise platform environments.
• Strong organizational skills with the ability to handle multiple requests simultaneously and prioritize effectively.
• Experience with support operations, incident/ticket management, and customer engagement.
• Proven ability to facilitate requirements gathering, documentation, and process improvement initiatives.
• Familiarity with tools such as JIRA, Confluence, and dashboards for tracking project and operational KPIs.
• Excellent communication skills in Polish and English, with a confident, structured, and user-focused approach.
• Stakeholder management experience in fast-paced, complex environments.

It is a strong plus if you have:

• Knowledge of AI/ML concepts or experience supporting AI platform onboarding.
• Experience in regulated environments with awareness of governance and security controls.
• Basic understanding of cloud services and access management.

Language Required for the role:
Polish and English – communicative proficiency.

Eligibility for the role:
Only candidates with an existing legal right to work in the European Union will be considered for this role.

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Interested? Apply now and include your CV (preferably in English) along with a statement confirming your consent to the processing and storage of your personal data.