Join us, and make every customer journey safer and smoother!

Kraków-based opportunity with hybrid work model.

As a CLM Specialist you will be working for our client, a leading international financial institution providing banking and financial services to corporate and institutional customers worldwide. You will be supporting Customer Lifecycle Management operations, focusing on customer onboarding, account opening, KYC and Customer Due Diligence activities. You will be ensuring compliance with global AML, sanctions, FATCA and CRS requirements while analyzing corporate customers, identifying financial crime risks and collaborating with business, compliance and operational teams to deliver accurate and timely customer reviews.

• Managing corporate customers throughout end-to-end onboarding, account opening and lifecycle review processes
• Performing KYC and Customer Due Diligence reviews in line with applicable procedures and global standards
• Analyzing corporate documentation, ownership structures, business activities and ultimate beneficial owners
• Reviewing customer risk ratings and determining appropriate due diligence measures based on identified risks
• Investigating screening alerts related to sanctions, PEPs and other financial crime risks and escalating concerns when required
• Coordinating communication with customers, Relationship Managers, Compliance teams and other internal stakeholders
• Monitoring assigned cases and referrals to ensure timely completion in accordance with defined SLAs and quality standards
• Providing guidance on KYC, AML and account opening requirements and supporting less experienced team members
• Identifying opportunities for process improvement and supporting testing activities related to operational changes
• Maintaining compliance with AML, KYC, sanctions, FATCA, CRS and CDD policies while delivering high-quality operational results

• Demonstrating solid knowledge of Customer Due Diligence, KYC and AML processes
• Bringing experience in banking operations, financial services or Customer Lifecycle Management
• Understanding global AML regulations, financial crime requirements and relevant industry guidelines
• Demonstrating experience in analyzing corporate and legal documentation
• Applying strong analytical, critical-thinking and problem-solving skills
• Demonstrating excellent attention to detail when reviewing customer information and identifying potential risks
• Communicating fluently in written and spoken English
• Communicating effectively with internal stakeholders and external customers
• Working independently in a high-volume, time-sensitive environment while meeting challenging targets
• Demonstrating sound decision-making skills and knowing when to escalate risk or compliance concerns

• Bringing experience in reviewing complex corporate structures, including trusts, foundations, funds, financial institutions or special-purpose vehicles
• Understanding FATCA, CRS, sanctions and PEP screening requirements
• Demonstrating experience in identifying and verifying ultimate beneficial owners and connected parties
• Supporting colleagues through training, knowledge sharing or facilitation
• Participating in User Acceptance Testing or operational process-improvement initiatives
• Demonstrating experience in end-to-end digital and non-digital customer onboarding or lifecycle reviews
• Acting as a backup for a Team Lead or taking additional team coordination responsibilities

Language required for the role:

English – Communicative level.

Eligibility to work in Europe:

Only candidates with an existing legal right to work in the European Union will be considered for this role.

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Interested? Apply now and include your CV (preferably in English) along with a statement confirming your consent to the processing and storage of your personal data.