Mid-Level Salesforce Marketing Cloud Support Specialist

Unleash the power of digital engagement — support cutting-edge marketing automation at scale!

Krakow-based opportunity with hybrid work model (up to 3 remote days per week).

As a Mid-Level Salesforce Marketing Cloud Support Specialist, you will be working for our client, a global leader in digital marketing automation. You will play a vital role in maintaining operational excellence across multiple markets, ensuring reliable and secure email and SMS communications, and supporting innovative marketing campaigns. This position offers an excellent chance to enhance your skills within a dynamic environment focused on delivering seamless multi-channel messaging solutions.

Your main responsibilities:

• Provide daily support for Salesforce Marketing Cloud across multiple markets, including UK, M&S, Australia, Mexico, Expat, and Bermuda.
• Triage, investigate, and resolve incidents and service requests raised by business users.
• Manage demand via the established intake process, maintaining clear and timely ticket updates.
• Perform administrative tasks such as granting and revoking user access.
• Generate standard and custom reports to analyze datasets and support operational insights.
• Collaborate with campaign owners on campaign setup, offering guidance on best practices for complex requirements.
• Investigate delivery issues such as undelivered emails/SMS using tracking data and SQL analysis.
• Maintain SSL certificates and complete other keep-the-lights-on activities.
• Participate in weekly/monthly sessions with Salesforce to discuss operational issues, expectations, and continuous improvement.
• Join a 24/7 on-call rota with rotating weekly coverage, ensuring support outside standard hours.

You’re ideal for this role if you have:

• At least 3 years of hands-on experience supporting Salesforce Marketing Cloud in a production environment.
• Strong working knowledge of SQL for reporting, tracking analysis, and incident investigations.
• Experience with CloudPages and scripting with HTML, CSS, JavaScript, AMPscript, and SSJS.
• Practical understanding of email and SMS execution, troubleshooting, and delivery investigations.
• Solid operational discipline, including ticket management, stakeholder communication, and working effectively under time pressure, including during on-call shifts.
• Excellent communication skills in English, with a communicative and professional attitude.

It is a strong plus if you have:

• Additional certifications in Salesforce Marketing Cloud or related tools.
• Experience supporting multichannel communication campaigns outside of email/SMS.

Language Required for the role:

• English — communicative proficiency required.

Eligibility for the role:

• Only candidates with an existing legal right to work in the European Union will be considered for this role.

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Interested? Apply now and include your CV (preferably in English) along with a statement confirming your consent to the processing and storage of your personal data.