Business Analyst

Join us, and turn risk into opportunity through smarter workflows!

Kraków – based opportunity with hybrid work model (2 days/month in the office).

As a Business Analyst, you will be working for our client, a global financial services leader committed to strengthening its cybersecurity and risk management practices across international operations. The project is focused on designing a unified risk acceptance and exceptions management process, streamlining workflows, and improving regulatory compliance frameworks. You will be engaging with a wide range of stakeholders, including compliance officers and technology teams, to drive consistency, clarity, and efficiency across global cybersecurity controls. This is a strategic role at the intersection of risk, technology, and regulatory transformation.

Your main responsibilities: Analyzing existing workflows and processes to identify risks, overlaps, and inefficiencies

• Facilitating workshops and discussions with stakeholders across business and technology teams
• Designing and documenting a unified risk acceptance and exceptions management process
• Collaborating with global teams to ensure alignment with regulatory expectations
• Working with compliance, control owners, and second line of defense to drive project outcomes
• Creating detailed process documentation to support implementation and governance
• Supporting planning and reporting for key regulatory and control initiatives
• Gathering business requirements and translating them into actionable insights
• Managing documentation and task workflows using tools like JIRA and Confluence
• Coordinating with technology stakeholders to validate proposed process changes

You’re ideal for this role if you have:

• Strong knowledge of risk and control frameworks in a technology environment
• Proven experience in IT project management and delivery lifecycle models
• Background working in a complex, global financial services setting
• Familiarity with Agile methodology and cross-functional collaboration
• Excellent communication and stakeholder engagement skills
• Ability to analyze and document processes with precision
• Independent work ethic with a team-oriented mindset
• Experience using JIRA, Confluence, ServiceNow, and Zoom for collaboration
• Fluent English language skills, both written and spoken
• Experience aligning process design with regulatory requirements

It is a strong plus if you have:

• Experience with GRC tools such as IBM OpenPages or ServiceNow
• Familiarity with cybersecurity frameworks and standards
• Proficiency with process mapping tools like MS Visio

#GETREADY  to meet with us!

We would like to meet you. If you are interested please apply and attach your CV in English or Polish, including a statement that you agree to our processing and storing of your personal data. You can always also apply by sending us an email at cv-recruitment@itds.pl.

Internal number #7434