IT Support Lead,

IT Support Lead

As an IT Support Lead, you will be working for our client, an innovative Polish company that provides employee benefits focused on promoting an active, balanced lifestyle. In this role, you will lead a dynamic IT support team, ensure high-quality service delivery, and drive technical excellence while also participating in strategic IT initiatives that enhance user experience across global operations.

Your main responsibilities: Lead and coordinate daily IT Support operations, including task allocation and prioritization

• Provide technical guidance and mentoring to support team members on complex issues
• Train and onboard new team members to ensure seamless integration
• Monitor service quality, response times, and ensure SLA compliance
• Act as liaison between IT Support and internal departments or business units
• Prepare regular performance reports on ticket volumes, service levels, and user satisfaction
• Drive continuous improvement through process optimization and documentation standardization
• Deliver first and second-line technical support for hardware, software, and network issues
• Manage IT hardware and user accounts across systems like Active Directory and Microsoft 365
• Participate in IT projects such as hardware rollouts, system migrations, and software deployments

You’re ideal for this role if you have:

• Proven experience in IT Support with exposure to leadership or team coordination
• Strong troubleshooting skills in hardware, software, and network-related issues
• Practical experience with Jira, Confluence, Microsoft 365, and Active Directory
• Solid knowledge of both Windows and macOS environments
• Excellent organizational and interpersonal communication skills
• A proactive mindset focused on process improvement and team development
• Ability to manage and track IT assets and oversee equipment lifecycle
• Experience in documenting solutions and maintaining internal knowledge bases
• Capability to support users in both remote and on-site environments
• Fluency in English, both written and spoken

#GETREADY  to meet with us!

We would like to meet you. If you are interested please apply and attach your CV in English or Polish, including a statement that you agree to our processing and storing of your personal data. You can always also apply by sending us an email at recruitment@itds.pl.

Internal number #7049