Business Analyst

Join us, and redefine excellence through dynamic stakeholder engagement!

Krakow-based opportunity with the possibility to work 60% remotely!

As a Business Analyst, you will be working for our client, a global leader in banking technology solutions, supporting initiatives that enable a stable, secure, and efficient banking experience. You will contribute to creating innovative processes and frameworks to enhance technology resilience and deliver a simpler, faster, better experience for customers and colleagues. Your work will involve engaging with stakeholders, defining operational models, and ensuring smooth project execution across diverse infrastructure portfolios in a dynamic, collaborative environment.

Your main responsibilities: Engaging with stakeholders to confirm requirements and build strong relationships

• Mapping current and future process flows to identify gaps and improvements
• Defining and documenting the target operating model for technology resilience
• Conducting requirements elicitation, including creating epics and user stories under BDD
• Performing gap analysis and proposing viable solutions to address identified issues
• Supporting user acceptance testing and validating operational impacts
• Facilitating workshops to incorporate stakeholder input into operational models
• Reviewing and improving operational designs for increased effectiveness
• Reporting project progress and solution success to senior management
• Ensuring continuous improvement by identifying and implementing enhancement opportunities

You’re ideal for this role if you have:

• Strong analytical and problem-solving skills
• Experience working in both Agile and Waterfall methodologies
• Excellent stakeholder management and communication skills
• Proven ability to document, analyze, and prioritize complex requirements
• A background in managing large-scale infrastructure or technical resilience projects
• Hands-on experience with tools such as Jira, Confluence, and MS Office
• Time management skills to balance competing priorities effectively
• End-to-end project lifecycle experience
• The ability to adapt communication based on diverse audience needs
• Initiative and autonomy in managing multiple project assignments

It is a strong plus if you have:

• Familiarity with financial institution processes and standards
• Experience with controls or resiliency frameworks
• IT service management certification
• Proficiency in MS Visio for process flow documentation
• Previous experience working on technology resilience frameworks

#GETREADY  to meet with us!

We would like to meet you. If you are interested please apply and attach your CV in English or Polish, including a statement that you agree to our processing and storing of your personal data. You can always also apply by sending us an email at recruitment@itds.pl.

Internal number #6217