Process and Change Manager

Join us and take part in the transformation program of one of the largest insurance companies in Europe!

Wroclaw-based opportunity with 100% remote work!

As a Process and Change Manager you will be working for our client, a leading global insurance provider specializing in complex commercial risks. You will be at the heart of a significant transformation program aimed at developing a new platform to enhance end-to-end process efficiency for the Mid Market sector. Your core mission is to design future-state processes, assess the change impact on the organization, and prepare the necessary infrastructure to support a smooth transition for all users. You will partner closely with international business units, IT, and other key functions to ensure the successful roll-out and adoption of this critical initiative, enabling uninterrupted operations and delivering tangible value.

Your main responsibilities: Identify business solutions for a variety of complex organizational problems

• Define and document high-level target designs and desired business outcomes
• Conduct end-to-end assessments to ensure all impacted functions are properly considered
• Identify resource impacts and document high-level product requirements
• Define comprehensive roll-out plans incorporating change management principles
• Develop and deliver targeted training materials to the user community
• Support the successful implementation of project initiatives
• Manage the adoption and transition of new processes to business-as-usual operations

You’re ideal for this role if you have:

• Extensive experience driving large-scale transformation programs within the insurance industry in an international environment
• A strong background in an internal or external consulting role
• A comprehensive consulting toolkit for status assessment, solutioning, and implementation
• Proven ability to facilitate workshops, forums, and interviews with diverse stakeholders
• Expertise in documenting and visualizing complex process designs
• Superior analytical, conceptual, and solution-oriented skills
• Exceptional organizational, communication, and presentation skills
• A highly collaborative mindset with experience partnering effectively across different functions
• A creative and innovative approach to problem-solving
• PROSCI and/or Six Sigma certification (nice to have)

#GETREADY  to meet with us!

We would like to meet you. If you are interested please apply and attach your CV in English or Polish, including a statement that you agree to our processing and storing of your personal data. You can always also apply by sending us an email at cv-recruitment@itds.pl.

Internal number #7596