Technical Writer

Join us, and turn complex ideas into accessible, engaging documentation!

Krakow-based opportunity with the possibility to work 70% remote!

As a Technical Writer, you will be working for our client, a leading global financial institution, contributing to their Cybersecurity Education and Awareness team. Your role involves creating clear and effective documentation and communication materials for projects of varying complexity. You will collaborate with stakeholders at all levels to gather requirements, translate complex cybersecurity concepts into accessible content, and ensure consistency with brand and communication guidelines. Your work will play a critical role in enhancing cybersecurity awareness and best practices within the organization

Your main responsibilities: Working closely with the Senior Technical Writer to produce impactful documentation

• Creating and maintaining technical documentation, user manuals, and guidelines
• Designing brochures, documentation packs, and other communication materials
• Engaging with relevant stakeholders and teams to understand project requirements
• Gathering information from subject matter experts to develop accurate and accessible content
• Ensuring documentation aligns with branding and communication standards
• Developing reusable and easy-to-maintain templates for various content types
• Managing and updating intranet portals, product catalogs, and presentations
• Collaborating with cybersecurity teams to ensure clear and effective messaging
• Reviewing and improving existing documentation for accuracy and clarity

You’re ideal for this role if you have:

• Minimum of 3 years of proven experience as a technical writer in a technology or software development environment
• Fluent English
• Strong knowledge of technical writing standards and best practices
• Ability to rapidly grasp complex processes and translate them into simple content
• Minimum of 5 years of experience in the IT industry
• Experience designing and writing for neurodiverse audiences
• A flexible and enthusiastic approach, with the ability to remain calm under pressure
• Willingness to share knowledge, introduce new ideas, and assist the team when needed
• Strong stakeholder engagement and project management skills
• Ability to work independently and manage multiple projects simultaneously

It is a strong plus if you have:

• Experience using project and task management tools such as JIRA or Monday.com
• Familiarity with the ServiceNow Knowledge Management system
• Understanding of process and workflow optimization
• A certification in technical writing
• Functional knowledge of CSS, HTML, or a development language such as JavaScript
• Experience with project, software, UI/UX, and documentation development lifecycles

#GETREADY  to meet with us!

We would like to meet you. If you are interested please apply and attach your CV in English or Polish, including a statement that you agree to our processing and storing of your personal data. You can always also apply by sending us an email at recruitment@itds.pl.

Internal number #6478