Support Specialist / Application Engineer – Kraków

Support Specialist / Application Engineer – Kraków

22 July 2021

Provide service management and technology support to the business, operations and technology teams!

Krakow-based opportunity with a possibility to work remotely 2-3 days a week

As an Application Support Specialist you will work  for our Client – one of the oldest and largest investment banking firm. A successful candidate will be a part of a leading global investment banking, securities and investment management firm that provides a wide range of services worldwide to a substantial and diversified client base that includes corporations, financial institutions, governments and high net-worth individuals. The firm is headquartered in New York and maintains offices in Warsaw, London, Salt Lake City, Dallas, Frankfurt, Tokyo, Hong Kong and other major financial centers around the world.

Your main responsibilities: 

  • Work actively with team members to analyze and resolve application issues
  • Identify defects, discrepancies, and trends by ways of code debugging or log analysis
  • Manage incidents and effectively communicate with users, application owners and senior stakeholders across all areas
  • Improve application stability and performance by observing patterns, recurring failures and/or issues, and advise application owners on permanent fixes accordingly
  • Adopt various tools developed by AppBank Engineering team to automate failures using techniques and notify discrepancies in the health of production and automation of health-restoration, with a focus on continuous measurement of risk and cost.
  • Identify alerts / processes that can be automated and then work with AppBank Engineering team in automating them
  • Challenge existing application setup, processing and suggest different ways to solve problem or improve stability
  • Actively participate in Change management process with view to manage risk in production environment
  • Build and improve run books for generalists to minimize operational errors and gain fungibility/efficiency
  • Develop reports that provide trending statistics to track and manage application health and support service performance
  • Willing to learn and troubleshoot/support proprietary technologies not available through market place

You are an ideal Candidate if you have:

  • Minimum 3 years of relevant experience (Application support, Production management, Change management, Build Releases & Deployment)
  • Bachelor’s degree in Computer Science or related field
  • One of the following Scripting languages: Shell script, Perl, JavaScript or Python 
  • Exposure to Core Java will be a strong plus
  • Computer Science concept of Data Structures in practical use cases
  • Problem solving in a development or production environment, including experience observing patterns, analyzing root cause and suggesting ideas to resolve issues
  • One of the following RDBMS environments: Sybase ASE/IQ, Oracle or DB2
  • Good communication skills with ability to articulate the technical and functional aspects of a development/production problem to help drive solutions with App Dev teams and senior stakeholders
  • Passion for finding bottlenecks in existing processes and ways to improve
  • Comfortable multi-tasking, managing multiple stakeholders and working as part of a global team

We offer you:

ITDS Business Consultants is involved in many various, innovative and professional IT projects for international companies in the financial industry in Europe. We offer an environment for professional, ambitious and driven people. The offer includes:

  • Stable and long-term cooperation with very good conditions
  • Enhance your skills and develop your expertise in the financial industry
  • Work on the most strategic projects available in the market
  • Define your career roadmap and develop yourself in the best and fastest possible way by delivering strategic projects for different clients of ITDS over several years
  • Participate in Social Events, training and work in an international environment
  • Access to attractive Medical Package
  • Access to Multisport Program
  • Flexible & remote work 

#GETREADY to meet with us:

We would like to meet you. If you are interested please apply and attach your CV in English or Polish, including a statement that you agree to our processing and storing your personal data. You can always also apply by sending us an email to HR@itds.pl .

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